We booked our shopping trip via Priceline as a vacation package at the Fairmont. We received round trip air fare and two nights stay for $256 at THE FAIRMONT. EVERYTHING was excellent. When our neighbors came home each night at 3:20 a.m. and decided to party, the front desk was called, and literally within five minutes the situation was handled and all was quiet. Too wonderful. Would highly recommend!

Although my room seemed to be laid-out strangely (optimizing every square inch), it was a beautiful experience. The staff is excellent, everyone very friendly and willing to help. Maids are very efficient.

We staying at the Fairmont Chicago from May 16-May 18 2009. We booked the Fairmont as part of a conference/show that we were there for.

We booked a room that slept 4 and one room that slept 3. The room that slept 3 was clean, with 2 beds and had an amazing view on the 30th floor. The room that slept 4 was huge with 2 TV's, a tub and shower, and a huge bathroom. There was a bit of a misconception with that room because we were led to believe that there were 2 seperate rooms but it was one room with a King sized bed and then a pull out couch. It wasn't a big deal and they brought up and extra cot right away.

This hotel is located about 3 blocks from the Magnificent Mile and is central to most of the shopping centers. It's about 15 minute walk to Navy Pier.

On the day we checked out our bus wasn't picking us up until 2:25 so we decided to go shopping, and we left our bags at the front bell hop. There was no problem in picking them back up or leaving them there.

The staff were friendly and tried to accomodate all of our needs. We asked for extra pillows and an extra blanket and they were brought up to us within 20 - 25 minutes.

As part of the suite we booked, we received free breakfast in the restaurant however we changed that to in room dining which we were then charged for, but we then called the front desk and the charge was waived.

The price we paid for the rooms was quite pricey but that's what you can expect for a high class hotel in downtown Chicago.

I stayed at the Chicago Fairmont for four nights for a conference. My fiance' accompanied me. When we checked in, we were given a room with two full size beds despite the fact that our reservation was for one king size bed. So instead of relaxing on the large luxurious bed we had imagined, we were forced to either sleep in separate beds like Ward and June Cleaver or either cuddle up on a small full size like two college kids in a fraternity house!

We discovered that the coffee maker wasn't working and called down to the desk to have someone look at it, and waited two and half hours. We had issues with the plumbing, including extremely slow hot water tap in the bathtub which took 45 minutes to fill. The toilet stopped working twice. We returned one afternoon from the art museum to find the maid in our room, sitting on the bed, watching the tv and talking on her cell phone. They bellman were rude, and wouldn't let my fiance unload our own car which was packed with some of his very expensive camera equipment. There were errors on our bill. Last but not least, we saw a ROACH in the drawers. Alive.

The restaurant downstairs was decent, and the location is fairly good since my conference was in the Hyatt next door but for the price you can find someplace better. I will never ever stay here again under any circumstances.