I got an incredibly good rate which made this reservation a no-brainer. One of my main requirements was a downtown Chicago hotel that had a spa in the hotel. The spa was clean and new with a good size workout facility, nice bathroom, steam room and relaxation lounge area for post workout or before getting a massage. The massage was very nice, good masseuse and new massage rooms. It is not the largest overall spa, but if going with a friend or two its a nice, modern facility and free to guests of the hotel.

The rooms were big, with comfortable beds and a new, large LCD TV but an odd lack dresser space, we had zero space to unpack our clothes. Good shower and a new bathroom round out a solid room and a comfortable stay. We were upgraded to a "lake view" room, which provided a decent view, but it was not really a full-on lake view, instead there is a large building across the way. This might bother some, not a big deal to us though.

I did not deal with the front desk much, but the concierge and people at the Spa were very friendly and helpful.

Finally, the location is great, 10 minute walk to Grant Park and the attractions around there and a 10 minute walk in the other direction to get to Michigan avenue.

There are MANY options in Chicago and certainly some luxury options that might be nicer, but especially if you can get a good rate, the Fairmont is a very fine option, providing modern, large rooms, helpful service, good location and a spa in the hotel.

Well first I must say that talking to someone online about the trip started some amazing follow ups from the hotel. We paid for a regular room, but I had made plans for champaign upon arrival since my husband and I were going downtown Chicago for my 40th birthday celebration. Well upon checkin we found they automatically upgraded me to the suite on the top floor. The room had 3 views of the city from the North, East and west. The room was huge,. Then after we had a late lunch, come back to the room to find a birthday surprise. Timothy Samples made all these plans for me, and he really made my stay a memory of a lifetime.

We went to Soldier field for a huge concert, the only drawback was having to walk almost half the way back before we were able to hail a cab - quite frustrating, but the bed upon getting back to the room made it all worthwhile. One of the most comfortable beds I have ever slept in. The room service for breakfast in the morning allowed us to enjoy the room a little, and checking out and getting our vehicle from the valet - was perfect timing, no delays and they all from the valet, to the room service, to the concierge - they were all amazing,. I would go back there for any visit ever.......

Fairmonts are some of my favourite hotels, but this hotel exceeded my expectations. A much newer decor and building than the beautiful Fairmonts in Canada, the lobby was modern and trendy with interesting restaurants and bars. The central area was a chocolate and cheese-tasting bar! The rooms were modern with large LCD televisions and free Internet (for Fairmont club members - it's free!). When our travel agent failed to relay our requested upgrade to a suite, the Fairmont gladly obliged and even gave us the discounted room rate. The newer building also meant the rooms (even the non-suite room) were much larger than Canadian Fairmonts. The fitness center was fantastic with televisions on every machine including plugs for your iPod/iPhone! I would highly recommend this hotel!

Nothing to complain about at all. Gorgeous bathroom. Attentive service. Comfortable bed. Large room. Got a great deal on Priceline.