My husband and I recently vacationed in Chicago for four nights at the Hotel Blake. Our room was nice for how little we were there, and seemed reasonable for a Standard King for $117 a night (AAA member). We were upgraded to a King room with a desk and other furniture, but the Internet was not working at the hotel, so the desk seemed worthless. Bathroom was huge. When I noticed our room did not have a coffee maker as the website indicates, I mentioned it to the desk woman who kindly wrote it down, then I never heard. When I went back the next night to ask in person, I was told the hotel was full and there were no coffee makers available. This did not seem acceptable to me, but I did not make an issue. Had I made an issue of it, perhaps I would've gotten a coffee pot, but that's not a fun vacation to me. There is a continental breakfast offered at 7a.m. where I came down and got coffee in my p.j's. One of the nights, my husband and I did get wafts of sewage smell. That was one night, on the fifth floor. I read a review from Oct. 2008 where someone also smelled sewage on the 5th floor. In warmer weather, I might be concerned about it being worse? Don't know what the deal is there.
The door men are the nicest and most helpful people there. Desk reception is cordial, responding to you as though you've pushed a button for a pre-programmed response. I suppose it's not the funnest job in the world, but the door men seem to be making the most of it. I wouldn't expect reception to solve a problem for me, and unless you had a problem, there's be no reason to find reception unacceptable. Just hope for no problems. We'll look into other places in the future, but the price certainly was right.