We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Swissotel Chicago and Chicago?

We'll send you updates with the latest deals, reviews and articles for Swissotel Chicago and Chicago each week.

Swissotel Chicago: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 309 Reviews
5.0 of 5 stars
111
4.0 of 5 stars
116
3.0 of 5 stars
42
2.0 of 5 stars
27
1.0 of 5 stars
12
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#36 of 174 hotels in Chicago
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 632
  • Address: 323 East Wacker Drive Chicago, IL 60601
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: High-rise Downtown Hotel overlooking Lake Michigan & adjacent to the Loop financial district. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: $337 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Swissotel Chicago

( 39-43 of 309 )
“Good business hotel”

Swissotel Chicago

May 28, 2008

I recently stayed at the Swissotel Chicago for business and had an overall enjoyable experience.

I stayed in an Executive room and really appreciated the large desk space and free internet. The room was two rooms from the elevators and I could still hear them but it wasn't too bad. If you are sensitive to noise make sure to ask for a room well away from the elevators. The lake views are incredible and the location is good.

If I were here for leisure I would probably choose a smaller, more intimate hotel but for business this was great.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gbwt's Summary
Date of Stay: May 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: April 29, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Was this review helpful? Yes No
Management Response
SwissotelChi, Director Marketing Programs and Public Relations
(Management representative)
Aug 20, 2008
Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. Your feedback is invaluable as it allows us to continuously improve.


Kindly,
Swissotel Chicago Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $337 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect hotel”

Swissotel Chicago

May 28, 2008

booked this hotel at $109 per night through Travelzoo. Was very happy with location. It is 5min from Downtown and 5 min from the Mile.

The hotel and rooms were very clean. The only prob was that the first room the internet was not working and it took them a few hours to finally decide it doesn't work and get us to change room. in the 2nd room the safe deposit does not woork.

Otherwise very happy with the hotel.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — had to change room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
twanny1976's Summary
Date of Stay: May 2008
Traveled with: Solo traveler
Visit was for: Quality time with friends
Age group: 25-34
Member since: January 26, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Management Response
SwissotelChi, Director Marketing Programs and Public Relations
(Management representative)
Aug 20, 2008
Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. Your feedback is invaluable as it allows us to continuously improve.



Kindly,
Swissotel Chicago Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $337 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“I would stay there again”

Swissotel Chicago

Save Review
5 of 5 stars
Nashville, TN
May 27, 2008

I just enjoyed a 3-day weekend at the Swissotel Chicago. A friend of mine booked it and got a GREAT rate. Cheaper than even a fleabag motel. So keep an eye out for specials. The view was great, the location was prime. The staff was helpful. The room was large (we had 2 double beds). I only have one complaint. Our room was next to some sort of storage or mechanical room where employees (I think) would sneak off to talk on the phone. The sound came right though the vent in our bathroom and we could hear them plain-as-day. Fortunately, the sound was only in the bathroom so it wasn't like it kept us up at night. It was just a little weird. Overall, a great stay and I will definitely stay there again.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Noise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judybat's Summary
Date of Stay: May 2008
Traveled with: Friends
Age group: 25-34
Member since: April 04, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
SwissotelChi, Director Marketing Programs and Public Relations
(Management representative)
Aug 20, 2008
Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. Your feedback is invaluable as it allows us to continuously improve.


Kindly,
Swissotel Chicago Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $337 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice view, a few more months”

Swissotel Chicago

Save Review
5 of 5 stars
Lulea, Sweden
May 14, 2008
2/2 found this review helpful

My girlfriend and I stayed three nights in a Swissotel Executive Room during a recent Chicago vacation. We have mostly very positive things to say, and would probably stay there again if we ever go to Chicago. At least if we can find as good a deal as we did this time.

I would like to point out some things you should be aware of:

1) There's a lot of construction work around the Swissotel. The hotel seems to be 100 % soundproof, so that's no problems. But within a year or so the magnificent lake view will probably be only a memory of the past. The same goes for the view of the park area to the south.

2) Make sure that you don't get a room right next to the elevators, since these make a lot of sound, speedy as they are. We first got room 3301, but had to change. No problems at all at the front desk - they seemed to be used to it. The original room had a lakefront view which was stunning. The second room overlooked the city and river, with a good look of the Wrigley Building. Not as exciting, but still very good. Beware of office workers who probably can see right into your room from a 100 feet distance.

3) We had an Executive Room which granted us access to the 42nd floor Executive Lounge with day-round complimentary beverage service (non-alcoholic), an evening serving of hors d'ouvres (sorry for the spelling) and pastries, and free Internet Access. Also a great view. The Executive status did not grant us free access to the gym, which came for a cost of $15. The pool and sauna was free for all guests.

4) The restaurant and bar service on the ground floor was OK, but during our stay, the lobby was always really full of other guests. Maybe since the hotel had a really good spring offer, which attracted more private guests compared to the usual business people.

5) The Executive room was smaller than expected, probably a standard room, although on high floors. I would probably choose a corner room next time, which looks larger on their website. The King bed was excellent, LCD-TV really nice, and the room came with a stereo with iPod docking station as well as a really good coffee brewer. Nice! The bathroom featured both a tub and a shower and was in perfect condition. The last remark in fact goes for the whole room, the cleaning service was perfect and the room recently renovated.

6) Make sure to sign up for the Club Swiss Gold bonus program before your stay for better front desk service and it will strengthen your chances of a free upgrade.

All in all, Swissotel Chicago was a great experience, which I definitely would recommend.

  • This TripAdvisor Member:
    • Liked — The Executive Lounge breakfast
    • Disliked — Too few elevators
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caravaca's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: February 04, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Management Response
SwissotelChi, Director Marketing Programs and Public Relations
(Management representative)
May 20, 2008
Thank you for taking the time to write a review on your recent stay at Swissotel Chicago.

Fortunately, our triangular design and hotel placement will afford us the opportunity to retain most of our fabulous views of Navy Pier, Lake Michigan, Chicago River and The Magnificent Mile.

We look forward to welcoming you back in the near future.



Kindly,
Swissotel Chicago
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $337 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Location, Nice Rooms, Loved the Swissotel!!!”

Swissotel Chicago

Save Review
5 of 5 stars
Chicago, Illinois
May 11, 2008

I stayed here I think 5 years ago and I remember it very well! The rooms were very clean, the service was polite and helpful, and it's near the heart of Chicago! Just walk a few minutes and there's plenty to see. There was construction at the time and there's construction now, but I didn't mind it at all. In fact, I liked watching. If you can't stand construction, then get a room on the other side. It'll be quieter. Plus the view was lovely! Overall, a great place to stay.

  • This TripAdvisor Member:
    • Liked — The rooms, the location, the construction
    • Disliked — Actually, I think nothing? Maybe the price, but it was well worth it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SgtDonut's Summary
Date of Stay: March 2003
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 13-17
Member since: March 18, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Shopping, Sporting event, Concerts / Music festival, Other
Was this review helpful? Yes No
Management Response
SwissotelChi, Director Marketing Programs and Public Relations
(Management representative)
May 20, 2008
Thank you for taking the time to write a review on your recent stay at Swissotel Chicago.
We are delighted that you enjoyed your stay and look forward to welcoming you back in the near future.

Kindly,
Swissotel Chicago
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $337 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Swissotel Chicago

( 39-43 of 309 )
Travelers Who Viewed This Property Also Viewed
*Average price
Write Your Own Hotel Review
Been to Swissotel Chicago? Share your experiences!

Do You Own Swissotel Chicago?

Swissotel Chicago Also Known As

Address: 323 East Wacker Drive, Chicago, IL 60601