I was sceduled to stay at the Best Western Grant Park for two nights during a convention this week. I had book a good price thru Orbitz, and thought the location was good for McCormack Place.Check in went good, the desk staff was very curious, the room was a little dated, but clean and warm. I was very satisfied.Soon after arrival I found a lack of water pressure, which soon turned into no water at all. The management was sorry and hoped water would soon be resumed. After an hour I requested the Best Western move me to a hotel with running water.
The manager was very accommodating. They arranged for a room at the Whitehall Hotel and even paid my cab fair to get there. The White Hall is a sister hall located in the heart of Downtown, and was actually a big up grade. All for the original good price.
With this professional service, I will not hesitate to stay at either
the Best Western Grant Park or White Hall in the future.
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