I have stayed at the Ritz Carlton across the street for years but this time I was tempted by a stay 2 nights get one free to try the sister property. The greeting at the front desk was by a dour young lady who had the warmth and friendliness of a government bureaucrat. I was worried but after the sour taste she inflicted the remainder of my experience was excellent. The rooms are modern and well furnished. HD TV and padded window balconies make this a great place to relax. Pool is very upscale and well maintained. Spa was nice and I had an excellent massage by Paul. Room service was on time, hot, good and of course expensive. hotel bar was very upscale and fun. This hotel is a little quieter than the Ritz. lobby has less traffic and the street is not as busy (900 Michigan Ave mall is quieter than water tower place.) Staff are not as friendly as the Ritz, but certainly they are professional and efficient. I'd stay here again.
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