My husband and I traveled to Chicago with our 2 yr. old daughter for 5 nights. The hotel's staff was very friendly and completely accomodating in every respect. The concierge gave us appropriate kid friendly suggestions for restaurants and destinations. Housekeeping services were perfect. The restaurant was incredible for brunch and although expensive, it was worth it. The pool was nice, but really cold. The hotel is also located in a great location and near a lot of shopping and restaurants.
On the downside, while the hotel itself is beautiful, it could use a bit of updating. We were in a suite so the space was ample and suited our purposes perfectly, however, I do think the room's furnishings also needed a bit of updating. Not the biggest deal, but we found it so annoying that you had to take 2 sets of elevators to get to the rooms.
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