My husband and I traveled to Chicago with our 2 yr. old daughter for 5 nights. The hotel's staff was very friendly and completely accomodating in every respect. The concierge gave us appropriate kid friendly suggestions for restaurants and destinations. Housekeeping services were perfect. The restaurant was incredible for brunch and although expensive, it was worth it. The pool was nice, but really cold. The hotel is also located in a great location and near a lot of shopping and restaurants.

On the downside, while the hotel itself is beautiful, it could use a bit of updating. We were in a suite so the space was ample and suited our purposes perfectly, however, I do think the room's furnishings also needed a bit of updating. Not the biggest deal, but we found it so annoying that you had to take 2 sets of elevators to get to the rooms.

My family and I stayed there for one night at executive suite, upon arriving, I noticed the coffee table in room was dirty and i mean sticky dirty, never got our turndown service for that night nor did we get room service the next day, mind you that we had a 6 pm check out, not acceptable at all, The food was very average if not below ave. The shower door handle was broke. This is $700 a night room people????????????

We arrived in Chicago at the unfortunate time of the hectic Lollapalooza festival. The Four Seasons was an oasis of calm in the midst of a storm. As with its sister sites, everyone knows your name from the minute you check in. The spa and pool are spacious and relaxed. Close to the Magnificent Mile shopping and walkable to the Lakeshore, it is a fine location in a top notch city.

My wife and I started our honeymoon by staying at the Four Seasons Chicago. This was our first time staying at a Four Seasons hotel and had decided to book the "Just the two of us package".

Everything worked out great. Upon arrival they upgraded us to a "Deluxe Four Seasons Executive Suite" and it was amazing. The bedroom was on a corner with both Lake and Mich. Ave. view. The living room window looked directly down Michigan ave. They had a bottle of champagne and chocolates in our room upon arrival which was fantastic. Dinner in Seasons was pretty good.

The next morning we treated ourselves to a couples massage and the spa services and facilities were top notch.

Overall the service was fantastic and we didn't want to leave. We will definitely return.