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Affinia Chicago: Traveler Reviews


166 East Superior Street, (formerly Fitzpatrick Chicago Hotel), Chicago, IL 60611
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90% Recommend
4.5 of 5 stars 435 reviews
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Bargain boutique hotel stay

Affinia Chicago

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4 of 5 stars
artslover   79 contributions
Calgary, Canada
Jun 12, 2009 | Trip type: Couples

Chicago has a lot of hotel choices with reasonable prices. We prefer boutique hotels and Chicago has a lot of them as well. We picked Affinia because of its location near the lakeshore where we wanted to go for morning runs and the price was unbeatable. About six weeks before our trip, the hotel website was offering a special rate. We booked and prepaid for a junior suite averaging $186 per night.

The hotel is located just off the Magnificent Mile so was a great location for shopping. A short walk south on Michigan Avenue will take you across the Chicago River to Millennium and Grant Park where we also wanted to go. And with the proximity to the lakeshore pathway, the location for us was ideal.

The hotel has a number of extra amenities including C Restaurant, a 29th floor roof top bar, in room spa services and a fitness center. We had a lunch and a breakfast at the restaurant and enjoyed a nice meal and pleasant service each time. The roof top bar on the 29th floor provided a good view all the way to Millennium Park and over the rooftops of nearby buildings on Michigan Avenue while sipping on a drink and soaking in a bit of sunshine. We did not try out the spa services or fitness center.

The room itself was very comfortable. Lots of room with a spacious sitting area and a flat screen tv which could be swung around to face either the bed or the sitting areas. The bathroom, like most boutique hotels, was stylish but small. A vanity area helped ease bathroom congestion. The hotel offers a pillow menu of six different types of pillows. I tried the Swedish memory pillow which offered extra neck support and supposedly eased tension. Hard to tell since I was on vacation and tension was not a concern. The hotel also offers experience kits. I took the stay fit one with a yoga mat, work out DVDs, etc. but did not use it much since we were running each morning. They also offer a walking tour kit and a picnic kit.

The room has a coffee maker and coffee free of charge. We did not sample from the mini bar nor use room service dining. We wanted ice and wine glasses had to request that each afternoon but delivery was very prompt. Housekeeping kept the room clean.

We found all the staff to be very friendly and helpful and could not fault the service at all. When we arrived, they gave us city maps and directions. They printed out our board passing at the front desk the day before we were to leave. The doormen were always very welcoming.

The one negative aspect was the noise from building construction next door. The single pane windows did not reduce the noise level by much, so it was noticeable each morning. If you want to sleep in late, which we did not, you may not want to stay at this hotel. Another minor annoyance was the elevator. One of the two elevators servicing floors 8 - 29 was being repaired leaving only one elevator and often some rather tedious waiting and then getting on a crowded elevator car. The other elevator is supposed to be repaired by the end of June 2009.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since April 29, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great hotel just off Michigan Ave!

Affinia Chicago

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4 of 5 stars
Travelkidd   19 contributions
Toronto
Jun 11, 2009 | Trip type: Couples
1/1 found this review helpful

We booked at the Affinia Hotel May 14-18, 2009 through the hotel’s website for $115-135 USD/night for a studio suite, after seeing it on travelticker. Our very spacious suite included a double bed, fully stocked mini-bar, large flat panel TV, wireless internet (extra fee of $10/24hrs), coffee supplies as well as a couch and chair – easily large enough for entertaining or relaxing.

Location – the hotel is perfectly situated on a side street about one block west of Michigan Avenue and a multitude of restaurants and shopping.

Hotel – the hotel itself is modern, classy and inviting and includes a rooftop lounge/bar area with great views of the city. There is a restaurant located within the hotel which has an excellent brunch menu and outdoor seating. The hotel also has many free services including toiletries, guide books with iPods containing walking tours, and pillow selection.

Customer Service – the staff is very friendly and helpful – from the front desk to the doormen.

Chicago: I would recommend 2 items to consider when visiting Chicago. 1) The city offers a free service which matches you with a guide who will give you a walking tour of a section of the city of your choice. The guides are very knowledgeable and you get to see places you probably wouldn’t. I highly recommend it: http://www.chicagogreeter.com 2) the second is to eat at Japanois on W Chicago Ave. Eat upstairs then head down to their river-side lounge area for drinks.

A couple minor issues noted: the elevators are very slow to the upper floors and paying for wireless internet access is awful as this is included from most hotels.

In sum, if you’re looking for great value, great location, friendly staff, and a modern hotel, book at Affinia Chicago.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since March 09, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Used to like them, customer service now horrible

Affinia Chicago

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1 of 5 stars
PsuMurph   4 contributions
Pennsylvania
Jun 3, 2009 | Trip type: Business

I had stayed at the Affinia Chicago and other Affinia properties many times over the past several years.

Recently, I had to cancel a reservation. Despite what appears to be a mixup between Amex Travel services and Affinia's policies, Affinia insisted on charging me for a missed stay.

I spoke personally with the manager and explained that I was a loyal customer and that when I travel, I typically travel with large groups and that I make the hotel recommendations. I reminded her that I was rescheduling my trip to Chicago for 2 weeks later, and would be bringing 4-5 colleagues with me. She was smug and continued to insist on charging me.

If this is the kind of service that a frequent customer receives, imagine the service you'll receive as a first-time customer!

Go elsewhere. There are plenty of boutiques and chains in Chicago that truly value their customers.

  • My ratings for this hotel
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since January 05, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Sietse Nabben, Manager
(Management representative)
Jul 2, 2009
Dear PsuMurph,

Let me apologize for the confusion in regards to the cancellation policy of American Express. It seems that it was not clear on what the terms and conditions exactly were in your situation. In the meantime, we have contacted American Express and intesified the communication channels since then, and have had great succes with it.
Customer Service training is a constant focus for us, and is addressed on a daily basis. Challenges with certain policies should not affect our guests' experience. I would like for you to give us a chance to prove different from your last interaction with us and look forward having you in our hotel sometime in the near future.

Warmest Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Not As Impressive As We Hoped--Luke Warm

Affinia Chicago

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3 of 5 stars
Traveler1Denver_Co   32 contributions
denver, co
Jun 3, 2009 | Trip type: Business
1/1 found this review helpful

I spent nearly a week at the Affinia while on business. I chose the hotel because of the reviews I read in this forum. I typically stay at the large hotel chains. We arrived at about 8pm and the bell/doorman working was absolutely wonderful. He was there throughout our stay, new our names, greeted us like family, and was the brightest spot of our stay. When checking in we found no soap, shampoo, or other ammenities. Light bulbs were missing-the lamps were in poor shape and hanging by a thread, etc. Just lots of very small but irritating problems. We never had a thorough job cleaning in our 6 days...the night housekeeping staff came up every night with things forgotten by the day cleaners. We were on the 7th floor but if you are above that good luck. On two occasions we tried to make it up to the roof-top bar and gave up after 15 minutes of waiting on an elevator. It is shameful how long some folks waited to get to and from their rooms. Many guests would take the one elevator to 7 and walk the rest of the way. We found the hotel front desk staff bored and marginally interested in any of our questions or issues. Sure we got done what we needed to but there was no real interest. I have no idea what expectations the other reviewers have of a hotel but this place is really luke warm, at best. The hotel restaurant is a farce. It is totally pretentious for no good reason. The food is way over-priced as are the drinks...$13 for a house specialty that really isn't special. All in all it is equal to the likes of an Embassy Suites without the free breakfast. For the price there are way better places in Chicago.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Sietse Nabben, Manager
(Management representative)
Jul 2, 2009
Dear Traveler1Denver_Co,

We appreciate your recent Affinia selection for your stay in Chicago very much! As I can see from your TA profile, you are a well seasoned traveler, and have great experience in regards to hotel service standards. I regret that we could not fullfill your expectations, but your comments have definitely assisted us in addressing the indicated issues such as our bathroom amenity standards. I do have some positive news on our elevator service. We finalized our guest elevator upgrade project, and are fully operational at this point. Again, my apologies for the inconvenience, but should you have plans to visit Chicago again, please do not hesitate to contact me for accomodations.

Warmest Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
My first Trip Advisor recommended quasi-miss. Nice but not impressive.

Affinia Chicago

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3 of 5 stars
Bedub247   22 contributions
Peoria, Illinois
Jun 1, 2009 | Trip type: Couples

I am beginning to think boutique hotel means "small rooms." I'll trade some trendiness for larger, more comortable rooms and some double or triple-paned windows. My wife was in town to take the bar exam, and noise at night was a concern. The desk said we were on the quiet side, yikes.

The rooms were clean; the staff was a hit (doorman) and a miss (desk staff). We did enjoy the bar at the top, but did not eat at the restaurant. All in all, I'm just thinking Chicago has better to offer than this hotel. You won't be disappointed if you stay here, but if you're expecting the 4th-ranked hotel in Chicago (per TA) you will be a little disappointed.

Location is great!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since April 25, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Sietse Nabben, Manager
(Management representative)
Jul 2, 2009
Dear Bedub247,

thank you for choosing our hotel to stay in the downtown area of Chicago. We do know that you have plenty of choices to select your lodging facilities from, and do appreciate your choice. I am sorry to hear that our efforts to create a convenient and comfortable stay for you have not been met. I would like to encourage you to contact me directly when you regain confidence in staying with us again when in Chicago.

Warmest Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d114595?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Affinia Chicago Also Known As

  • Chicago Affinia Hotel
  • Affinia Hotel Chicago
Address: 166 East Superior Street, (formerly Fitzpatrick Chicago Hotel), Chicago, IL 60611