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Affinia Chicago: Traveler Reviews


166 East Superior Street, (formerly Fitzpatrick Chicago Hotel), Chicago, IL 60611
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90% Recommend
4.5 of 5 stars 435 reviews
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Dont' bother reserving a room

Affinia Chicago

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1 of 5 stars
EchoParkGal   4 contributions
Seattle
Jul 26, 2006
18/36 found this review helpful

I am a long-time fan of Affinia New York hotels. I wanted to try their new Chicago property. After reading the mostly positive reviews, I booked a junior suite for $389.

I asked for a guarantee that I would be put into a renovated room as the description of the unrenovated rooms sounded terrible.

The main reservation line could not accomodate the request, but put me through to the Chicago office. I was greeted -- then put on hold for almost 15-minutes. I gave up.

I tried to go through the main reservation line again and was told that there was no way I could guarantee a renovated room. They put me through (again) to Chicago. The Chicago person repeated that they cannot guarantee a renovated room.

Bad marks for treating a loyal guest so shabbily, for the poor phone service, and for the attempt to charge almost $400 for a sub-standard room.

I am re-thinking staying at their New York faciities based upon this experience.

  • Date of stay June 2006
  • Member since August 15, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from ut2nyc, Manager of Public Relations
(Management representative)
Oct 16, 2006
Dear EchoParkGal-
Thank you for taking the time to write a review about your experience at the Affinia Chicago. We truly value your feedback and would like to show you that we take these experiences very seriously. Please contact me directly at bjennings@affinia.com so that I can be of further assistance.
Kind Regards,
Brooke Jennings
Manager of Public Relations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
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Pre-renovations Affinia June 2006

Affinia Chicago

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4 of 5 stars
Mister_Mojito   5 contributions
Overland Park, KS
Jul 9, 2006
22/30 found this review helpful

As mentioned in the title, while the Fitzpatrick has changed hands to the Affinia hotel group, renovations have not yet taken place. That being said...

BIG plus on location. You couldn't ask for a better launch point to hit Michigan Avenue, Navy Pier, a variety of restaurants (if you have the opportunity, go to Roy's), or just about anything else you'd like. Taxis are readily available, and the el train isn't that far away that can whisk you away anywhere else you'd like to go. I can't think of a time when I needed to walk any longer than 15 minutes to get somewhere, and the walk was very pleasant.

The staff is very friendly and accommodating. Daniel was extremely friendly and told us that renovations were going to be taking place over the next year, floor by floor. If you are thinking about booking a reservation during the renovation time, you may want to check and see if you can get on a renovated floor, and maybe also ask about the impact of the renovation (i.e. noise, dust, etc.) when staying there. Whenever we ordered ice, it arrived promptly (they have no ice machines), and they were able to accommodate us with wine glasses and a corkscrew when we bought some wine in-town to enjoy with an in-room dinner.

The pub downstairs was awesome. The look and the feel of the place was great. Sometimes I would just go downstairs with a book and read in one of adjoining pub rooms. The staff was wonderful, the food was plentiful and delicious, and the Guinness was very good. I'm not sure they are keeping the pub post-renovations (I heard two different stories on this), but I hope they do since it is a wonderful place and definitely adds to the hotel.

The rooftop pool was a neat concept (unless, like me, you hate heights). The pool wasn't very large (you wouldn't be swimming laps), but looked clean and, on a hot day, would be the perfect way to enjoy a Chicago summer day.

The breakfast buffet on the 7th floor was very good and the staff was very attentive to the needs of the diners. I thought it was a tad expensive for breakfast (the Corner Bakery two blocks away is a lower-cost alternative), but it was nicely appointed and the food was well-prepared.

Four things that concerned me - two or three of which will probably be handled by the renovation...

First - the furniture/carpet/wallpaper was dated and old. It was still nice stuff, but obviously was starting to move past its prime. I wouldn't count this against them, since I'm assuming this will be part of the renovation.

Second - some aspects of the room were rather noisy. Two in particular were the elevators (if you had a room next to one) and the air conditioning vent in the bedroom. The elevators would make some squeaking and clanking noises when they approached your floor. The vent in the bedroom was very efficient (it blew directly on to the bed), but the power of the vent made it louder than was comfortable when trying to sleep. If you are a deep sleeper, neither of these should be a problem. I wore earplugs, so I didn't have any trouble. Again, the renovations may address this, so I wouldn't count this against them either.

Third - housekeeping would occasionally cut a few corners. In particular, the room was a little dusty (my wife's allergies went crazy) and they seemed to have a thing against replacing glasses. Our first night there, we noted that one of the glasses was dirty (toothpaste-like residue in bottom). So we removed the paper cover and put it elsewhere in the room. The next day, after housekeeping had stopped by, the glass had been put back with a new paper cover. However, it was the same glass we started with. We kept taking it out, and it kept getting put back. Part of the allergen problem might have been the old carpet. The renovations will probably handle that, as well as any dust that may have accumulated in the ventilation system over time.

Finally - the size of the bathroom. The bathroom was *small*. How small you ask? Well, if you were standing in the bathroom, it was difficult to shut the door because of the limited floor space. One of those cases where the door practically brushes the toilet when closing. Two people standing in the bathroom at the same time also would present a bit of a challenge. However, the bathroom sink area was nice, as was the extra vanity outside the bathroom. The shower always had hot water at a good pressure, so no complaints there either. I don't know if renovation would address this, since they'd need to do some fundamental re-architecting of the room to fix it.

So, overall, a positive experience with a few minor inconveniences. Nothing that I would call a show-stopper. I would be interested to see how it comes out after the renovations.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Member since March 08, 2005
  • I recommend this hotel for Young singles, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A Nice Stay with One Exception

Affinia Chicago

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4 of 5 stars
ohzonejoe   29 contributions
Colorado Springs, Colorado
Jun 11, 2006 | Trip type: Business
11/18 found this review helpful

Our company hosted a business meeting at the Affinia, requiring participant to stay there. While its an older hotel, the room was comfortable, clean and quiet. Lighting was adequate. Every staff member I spoke to was friendly and helpful. The only drawback was that there was no internet service unless you wanted to use the room phone for dial-up. Not even a business center. The front desk directed me to an internet cafe about 4 blocks south. If you don't mind that one thing, its a nice place to stay.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2006
  • Member since July 06, 2005
  • I recommend this hotel for Young singles, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A quiet, nice hotel

Affinia Chicago

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4 of 5 stars
A TripAdvisor Member
Woking, United Kingdom
May 29, 2006
19/27 found this review helpful

We stayed at the Affinia for six nights in early May. It is ideally located just a block away from N Michigan. Easy walking distance to sights, restaurants and shopping.

Our room (a queen deluxe suite) was clean and very well maintained - not a stain, tear or flaking paint in evidence anywhere! There are only 8 rooms on each floor so it was very quiet as there is not much corridor traffic. The between-room soundproofing was excellent - we never heard our neoghbours. The elevators are quiet, we were close to them and never heard a thing. The room was large with a queen bed, a sofa(bed), an arm chair, coffee table, table & chairs, 3 phones and 2 TVs. There is a small fridge and tea/coffee making facilities. The bathroom while not particularly large was clean, well laid out and had a decent shower.

Room service was quick and the food very good. There are no ice machines but room service bring the ice up very quickly which was fine. The staff were very helpful and friendly, particularly Daniel the doorman. Fitzers, the Irish bar in the basement, sells a decent pint of Guinness :-)

We had only one problem, it was quite a large problem and was the first thing that happened to us when we arrived - not a good introduction. They tried to put us in a standard room rather than the king suite that we booked 4 months previously. The assistant manager was very apologetic and managed to get us in a queen suite instead as all the kings were taken. He arranged for a free breakfast for us and a reduction in the rate. He was unable to explain it other than it was a mistake) but did his best to correct it.

On the whole you get value for money, a quiet stay, a decent room and helpful staff so I would recommend the Affinia - if you book online I would phone/email them direct just before you go just to make sure that everything is okay. I would have given them 5 stars if it weren't for the initial room problem.

In the future the hotel will apparently be undergoing refurbishment to bring it into line with the Affinia brand so that might be worth checking up on as well!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2006
  • Member since January 10, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I loved the Fitzpatrick!

Affinia Chicago

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5 of 5 stars
sunwise   16 contributions
Alexandria, Virginia
Apr 3, 2006 | Trip type: Business
13/21 found this review helpful

I was at the Fitzpatrick for only one night in March 2006 on business, but I wished I could've stayed longer (and I wish my husband was with me)! Everything about the hotel was fantastic.

The staff was wonderful--while checking in they bumped me up to a suite to keep me in a non-smoking room. That was an unexpected surprise, and I did appreciate it.

The room was beautiful, spacious, and very clean. The bed and pillows were soft and comfortable, and I got a better night's sleep than I normally get in hotels. There was a TV in both the living room and bedroom, and there was also a very nice radio in the living room. No street noise or hallway noise bothered me, even though I was right by the elevator. And the bathroom was beautiful, although a bit small. (However, I saw my friend's room--which was a regular room--and her bathroom was much larger due to the different layout of the room.) Another nice thing for a rainy night in Chicago--they provided umbrellas in each room for the guests to use!

The location of this hotel is also hard to beat. We were about a block off of Michigan Avenue, and a couple of blocks from the lake. Also walking distance to Navy Pier. A red line L station is about 4 blocks away--I used the L to get me to O'Hare when I had to leave. Lots of great retaurants and shopping in the area--I wish I could've stayed longer to experience it all.

I would stay here again in a heartbeat, but hopefully not for only one night and hopefully not by myself!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2006
  • Member since April 26, 2005
  • I recommend this hotel for An amazing honeymoon, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Affinia Chicago Also Known As

  • Chicago Affinia Hotel
  • Affinia Hotel Chicago
Address: 166 East Superior Street, (formerly Fitzpatrick Chicago Hotel), Chicago, IL 60611