My wife and I stayed here for a one-night getaway, and I was pleasantly surprised. The lobby, elevators and halls were smallish, as is to be expected from a boutique hotel that dates to the 1930's. They were nonetheless well-appointed. Check-in was smooth, the valet fast. The room itself was SWEET. It was a bit small, but well appointed too. Bed was perfect, the bathroom spotless and tastefully appointed, with higher-end guest toiletries. The only gripe would be that the walls seem a bit thin. Other than that, great stay, walking distance to the city's best restaurants and bars.

I've just returned from 5 nights in Chicago staying at the Whitehall.

The hotel was for me, perfect. A great location just off the Magnificent Mile. Close to all the shops and restaurants nearby. The loop is walkable as is Lincoln Park from the hotel.

The hotel is not part of a chain group which I think makes it all the better. It has a more personal feel to it and adds to the experience. The room was great and the bed and pillows are the most comfortable I have experienced. The staff were very helpful and just after check in, the guy on the front desk (Lemar I think) called to see if we were happy with our room. Great staff, great hotel, and reasonable price. All in all, I wouldn't hesitate to recommend this hotel. If I'm back in Chicago I know where I'll be staying. 10 out of 10.
Richard, Dublin, Ireland

Overall the hotel was nice. The electronics and decor could use an update.

My wife and I stayed here the first week of November 2008. Everything went great with our reservation through Agoda. Upon arrival we were upgraded to a Pinacle Queen, Larry at front desk was very helpful and charm. The room was on the small side, but very comfortable and in very good shape. The bed was really comfortable and the sheets were in excelent shape. The hotel cannot be better located at only one block from Hancock Center and Water Tower. There is no complimentary internet access, though there's a ING Caffe located about three blocks from the hotel with complimentary internet access. Just a couple of blocks from the hotel are the Rush Street restaurants and bars. This hotel is a great value for money, specially when the last thing you want to do in Chicago Downtown is be at the room. We will definitely stay here again.
The only down side is that when I got back home and checked my credit card balance, the hotel had charged 8 usd to my credit card after I left. After many calls to the hotel nobody was able to explain the reason for the charge.