Since we are familiar with Chicago, we were looking for a central location, walking distance to shopping and clean rooms. The Whitehall met all of our expectations. The staff at the Whitehall were courteous and very helpful. The rooms were clean and the beds extremely comfortable. The location was excellent for walking to Michigan Avenue shopping. We did hear some Air conditioning concerns from other travelers but did not have any problems in either of our 2 rooms.

The Whitehall is located near the Magnificent mile and the John Hancock building. It is near CTA bus and rail transport and the Lake Shore. Service was great and the food in the Hotel restaurant was much better expected for a hotel restaurant. They actually gave us more food than we could eat so we difinitly felt like we got our monies worth. We had a corner room. Very clean and comfortable. The only negative..It was difficult to see the TV from the bed. Overall, a great place to stay at a reasonable price.

After my experience this past weekend, I felt compelled to write my first hotel review ever. My family and I came to Chicago for a wedding and chose this hotel first and foremost because of the location. It's central location was key because we were only going to be in town for the weekend, and it was in the middle of everywhere we needed to be for our numberous weekend activities. When I arrived to checkin on Friday night around 8pm, I was told that all three of our rooms were unavailable, and the rest of the rooms were booked. They said that there had been a "plumbing problem." No effort to contact me in advance was made, even though I had booked 2 months in advance. When asked what other options there were, I was told that there were 3 rooms available at the BEST WESTERN A MILE SOUTH of the hotel. Only after some haggling did they even offer to comp the first night. I thought that this was somewhat of a luxury hotel with luxury prices, and for them to offer me a night at the Best Western was incredulous, not to mention that it put us a mile south of where we had planned to be. They wanted us to check out of the Best Western the next day and check back into the Whitehall , which was impossible because we had a schedule to keep during the day. That is not the kind of service I expect from an establishment such as this. Only after complaining did they offer to put us up at the Talbott Hotel a block away. Why did they not offer this in the first place? It made the first offer at the Best Western feel like a huge lowball offer. Their explanation was that the hotel also owned the Best Western. I guess management cares more about cutting costs than about customer service. Two hours of my Friday night was wasted with this hotel which made me miss most of the reception that was taking place nearby.

The best outcome of this whole ordeal was the TALBOTT Hotel. It was a beautiful and intimate boutique hotel, with spacious rooms and an incredibly professional staff. If you are visiting Chicago want to stay in a great location with wonderful comfort, service, and style, do yourself a favor and spare yourself the hassle, STAY AT THE TALBOTT Hotel.

This was our first trip to Chicago and we weren't quite sure where to stay. Due to the reviews on here and because I was able to get decent rates we decided to stay here. When we arrived we were pleasantly surprised with with this hotel. It is in a wonderful location, the staff were very friendly and accommodating and check-in was easy. This hotel is 1/2 block off of the magnificent mile and the John Hancock building. The hotel is cozy and inviting. I loved the fact that we were in the middle of this huge city but the hotel was intimate and I felt like I was at home. The rooms are very nice and spacious enough for 2 people and the beds are very comfortable. We had a great stay and I would recommend this hotel to anyone.