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Hotel Cass Holiday Inn Express: Traveler Reviews


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78% Recommend
4.0 of 5 stars 156 reviews
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As Expected

Hotel Cass Holiday Inn Express

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4 of 5 stars
nate269   15 contributions
Kalamazoo
Dec 21, 2008 | Trip type: Family

First let me start off by touching on the topic of the hotel itself. Some of the pictures on this website depict the hotel before it was renovated and converted to a Holiday Inn Express. It is much nicer now. Secondly, on the topic of the rooms. Sure, they are small, but one must consider that this is a historic hotel from the 1920s. Not your average roadside, "Cookie-Cutter" Holiday Inn Express with giant "suites". The rooms are modern, and serve their purpose.

Upon check-in, the process was fast and efficient, and the staff was courteous, and up to standard, and the clerk was even willing to switch our room type to a different bed.

When I arrived in my room, it was clean on the surface, however there were some issues that could have been prevented by housekeeping, such as a hair in the bed, and a burned out light bulb in the lamp (maintenance did replace). Additionally, there was a big black spot in the shower.

The breakfast was delicious, however the staff couldn't have been any less friendly. Neither of the three breakfast hostesses were greeting or talking guests. They would bring food out and then go back in the kitchen and talk and eat. (door was propped open).

Overall good hotel, clean, safe, comfortable, but not amazing.
Would recommend however.

  • Liked — Clean Rooms
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 18-24
  • Member since December 21, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for People with disabilities, Great pool scene, Pet owners, Families with teenagers
  • I selected this hotel as a top choice for Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
I LOVE Chicago!!!

Hotel Cass Holiday Inn Express

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5 of 5 stars
barbwire65   2 contributions
Roma - Italy
Dec 5, 2008

Nice and cozy, room maybe a little small, but who cares? I was in only to sleep. And when it was too cold outside, the lobby provided comfortable armchairs and a fireplace... Everybody was very friendly in spite of the cold weather - I'd say warm people in the windy city!

  • Liked — it's right near the Magnificent Mile and the italian restaurants
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2008
  • Visit was for Other
  • Member since September 02, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for People with disabilities, Great pool scene, Pet owners, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Excellent hotel, great value

Hotel Cass Holiday Inn Express

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4 of 5 stars
sjtParis   3 contributions
paris
Nov 12, 2008
1/1 found this review helpful

Really great location, nice renovation job, good free breakfast, friendly staff....what more do you need?

The rooms are small - maybe for a,ericans used to junior suites - but for us europeans, the rooms are normal sized. With everything you could need in them.

As for the corridors being noarrow? I'm not sure which corridors this person saw, but I didn't see a narrow corridor.....

really great hotel in a location that would be hard to beat for the money. I'd definitely stay here again.

  • Date of stay November 2008
  • Member since March 08, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Location great, room small, facilities disappointing

Hotel Cass Holiday Inn Express

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3 of 5 stars
TJDora   2 contributions
Indianapolis, Indiana
Oct 17, 2008 | Trip type: Couples
1/1 found this review helpful

The location is great. Very convenient to restaurants, entertainment and shopping. The rooms are very small. Not what you would expect in a Holiday Inn Express. The room was clean and the service was good. The public areas are disappointing. There is a lack of tables in the breakfast area. You have to go to the second floor for vending. The front desk staff was pretty good. I doubt I would stay there again.

  • Liked — Location
  • Disliked — Size of the room, lack of public facilities
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 11, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d114608?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Incredible Service

Hotel Cass Holiday Inn Express

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5 of 5 stars
amschultz3   1 contribution
Minnesota
Oct 15, 2008

Incredible staff, I would reccomend this hotel to anyone. Not only did they go above and beyond their duties as hotel staff members, but they truly gave me a personal experience in such a huge city. The hotel is in a great location and if I ever returned to Chicago, I will book my stay at this hotel in a heatbeat.

  • Date of stay October 2008
  • Member since October 15, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d114608?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
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Hotel Cass Holiday Inn Express Also Known As

  • Holiday Inn Express Chicago
  • Holiday Inn Chicago
  • Chicago Holiday Inn
Address: 640 N Wabash Ave, Chicago, IL 60611