First let me start off by touching on the topic of the hotel itself. Some of the pictures on this website depict the hotel before it was renovated and converted to a Holiday Inn Express. It is much nicer now. Secondly, on the topic of the rooms. Sure, they are small, but one must consider that this is a historic hotel from the 1920s. Not your average roadside, "Cookie-Cutter" Holiday Inn Express with giant "suites". The rooms are modern, and serve their purpose.

Upon check-in, the process was fast and efficient, and the staff was courteous, and up to standard, and the clerk was even willing to switch our room type to a different bed.

When I arrived in my room, it was clean on the surface, however there were some issues that could have been prevented by housekeeping, such as a hair in the bed, and a burned out light bulb in the lamp (maintenance did replace). Additionally, there was a big black spot in the shower.

The breakfast was delicious, however the staff couldn't have been any less friendly. Neither of the three breakfast hostesses were greeting or talking guests. They would bring food out and then go back in the kitchen and talk and eat. (door was propped open).

Overall good hotel, clean, safe, comfortable, but not amazing.
Would recommend however.

Nice and cozy, room maybe a little small, but who cares? I was in only to sleep. And when it was too cold outside, the lobby provided comfortable armchairs and a fireplace... Everybody was very friendly in spite of the cold weather - I'd say warm people in the windy city!

Really great location, nice renovation job, good free breakfast, friendly staff....what more do you need?

The rooms are small - maybe for a,ericans used to junior suites - but for us europeans, the rooms are normal sized. With everything you could need in them.

As for the corridors being noarrow? I'm not sure which corridors this person saw, but I didn't see a narrow corridor.....

really great hotel in a location that would be hard to beat for the money. I'd definitely stay here again.

The location is great. Very convenient to restaurants, entertainment and shopping. The rooms are very small. Not what you would expect in a Holiday Inn Express. The room was clean and the service was good. The public areas are disappointing. There is a lack of tables in the breakfast area. You have to go to the second floor for vending. The front desk staff was pretty good. I doubt I would stay there again.