We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Hotel Cass Holiday Inn Express and Chicago?

We'll send you updates with the latest deals, reviews and articles for Hotel Cass Holiday Inn Express and Chicago each week.

  • Save Hotel Cass Holiday Inn Express
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d114608?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Hotel Cass Holiday Inn Express: Traveler Reviews


Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Chicago

Reviews you can trust

78% Recommend
4.0 of 5 stars 156 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (156)
[ Date ] [ Rating ]
Never ever ever ever again...... not for $190 a night

Hotel Cass Holiday Inn Express

Save Review
1 of 5 stars
TheTeebers   1 contribution
OnTheRoad
Jun 4, 2009 | Trip type: Business
1/2 found this review helpful

1. No work station in room- just a small nightstand to use for two people with laptops
2. Sloooooooooooooooooooooow Internet at night
3. Cloud of cigarette smoke at front door that leaks into breakfast area when door opens
4. A TINY three drawer dresser was inadequate for two adults staying a week
5. No place to store empty suitcases except beside the bed
6. One tiny shelf in bathroom for two people's hygiene items
7. Ripped carpet by bathroom door that one of us tripped over- luckily bed was so close to bathroom that it cushioned the fall
8 Nasty colored carpet showed stains
9. Dirty elevator floor was unswept/washed all week
10. Two slooooooooooooooooooooooow elevators
11.Coffee was always running out
12. No oatmeal???? Seriously?????
And lastly..... too small!!!!!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Other
  • Member since June 04, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d114608?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Adequate size room - bizarre furnishings

Hotel Cass Holiday Inn Express

Save Review
4 of 5 stars
1bob   86 contributions
USA
May 25, 2009 | Trip type: Solo travel
2/2 found this review helpful

Contrary to some previous reviews, I found my room to be small but adequate in size. The furnishings, however, were another story. A large marble table was at the end of the bed with barely enough room to get in and out of the chair. Two low chairs that looked like they belong in the children's furniture section at IKEA were also in the room as was a bench that was totally incongruous. In fact the furniture was probably the ugliest I have ever encountered in a hotel room. On a more positive note, the staff was superb, the lobby attractive and the breakfast area especially nice. The hotel's wi-fi had the best signal I have ever found in a hotel. The in-room safe was another good feature. So for a well located River North hotel and a reasonable rate, Hotel Cass is recommended, as long as you don't mind the bizarre furnishings.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since September 10, 2004
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d114608?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
stylish and modern, but cramped

Hotel Cass Holiday Inn Express

Save Review
4 of 5 stars
PhillyPhanJS   15 contributions
Arlington, VA
May 21, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

This is a good choice for those who don't like standard hotel decor and don't mind not having much room. The recently renovated rooms are furnished with modern, comfortable furniture & fixtures. However, the left little spare room. My king bed took up most of the sleeping area -- the desk was against the wall at the foot of the bed, and there was just enough room to get the chair out to sit down. On the closet side, there was just enough room to open the door, which was about 2/3 the size of a normal closet (it was narrower than my full-sized garment bag). The only drawers in the room were a small set of 3 in the closet, about the size of a set that fits under a desk, leving little room for long hanging objects.

The elevator was fast for me, but you needed to use your door key card. it sometimes didn't read on the first try, but one it did, the trip was fast. Elevator music included Bjork and the Smiths, to give you an idea of the type of customers they're targeting, or at least the tastes of the staff.

A few minor nits: the breakfast was the standard HIE, but the first morning there was no yogurt and the two days they had omelets, many were overdone almost to the point of being burnt. My TV (HC LCD) had trouble with a few channels, one of them ESPN. And the square, flat sink basin ran a little slow (not sure if it was partially clogged or because of the design.)

However, if you're only going to be sleeping in your room, it's a pretty good deal. A very convenient location with a variety of stores & restaurants nearby, and a subway stop a few blocks away. If you're staying for a while, there's a Trader Joe's across the street and a Whole Foods a few blocks away. There's just not much room to keep stuff in the room and no fridge.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 35-49
  • Member since June 26, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Hotel Cass Manager, Manager
(Management representative)
May 27, 2009
Thank you for choosing Hotel Cass Holiday Inn Express for your accommodations during your recent visit to Chicago. We value your feedback and hope to see you again soon! Safe Travels!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d114608?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
nice hotel, friendly staff, great location, just way too small

Hotel Cass Holiday Inn Express

Save Review
3 of 5 stars
littleappleNY   1 contribution
New York
Apr 14, 2009 | Trip type: Couples
1/1 found this review helpful

This hotel was cute and nicely renovated.

Pros:
Comfortable bed and linens
Modern clean innovative décor
Staff was friendly and helpful – especially the door men (they seemed to know more about local restaurants etc than the front desk!)
Great breakfast
Fantastic location
Good price
Nice bathroom (albeit smallish)
Accommodated a way early check in without blinking an eye

Cons:
Elevator was antiquated and took way too long most of the time
The room was just too small (we had room 1107). I pride myself as a New Yorker in putting up with small rooms, but this room takes the cake – and it was a Priority Club Platinum room upgrade too! There was literally only enough room to walk in the door, open the closet door, pull the 1 small chair from under the desk, and walk around both sides of the queen bed. No dresser to speak of either – just 3 filing cabinet drawers in the closet.
Only 1 small of center window in the room. I knew the hotel was sold out so I didn’t ask to see any other rooms so I can only speak for the 1 room.

To sum up – This is a really cute little hotel with great service and some nice amenities, but due to the size of the rooms I don’t think I would stay there again – which is strange, because small rooms don’t generally bother me too much, but it was just THAT small. If you find a great rate on this hotel and really aren’t going to be in the room or if you are by yourself it could be a nice deal.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since August 23, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d114608?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Great location, excellent price

Hotel Cass Holiday Inn Express

Save Review
5 of 5 stars
Duccy   1 contribution
Michigan
Mar 24, 2009 | Trip type: Friends getaway

Stayed overnight on a concert going trip. I was quite pleasantly surprised by the renovation. Nice room that wasn't a standard cookie cutter square box.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 50-64
  • Member since November 09, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d114608?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $189 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Hotel Cass Holiday Inn Express? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
$267*
Check Rates ABS:HotelCheckRates-d87608?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
$253*
Check Rates ABS:HotelCheckRates-d90969?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
$176*
Check Rates ABS:HotelCheckRates-d111486?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Hotel Cass Holiday Inn Express?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Hotel Cass Holiday Inn Express Also Known As

  • Holiday Inn Express Chicago
  • Holiday Inn Chicago
  • Chicago Holiday Inn
Address: 640 N Wabash Ave, Chicago, IL 60611