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Heart O' Chicago Motel: Traveler Reviews


5990 N. Ridge Ave, Chicago, IL 60660-3263
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80% Recommend
3.5 of 5 stars 48 reviews
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[ Date ] [ Rating ]
Value for money - would use again

Heart O' Chicago Motel

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4 of 5 stars
PaulTR   19 contributions
Manchester
Mar 2, 2009 | Trip type: Couples
1/1 found this review helpful

Elderly Motel on a fairly busy Junction in the northern part of Chicago. We used it as a base for a 4 day visit to Chicago and found using the public transport (USD20 for a week ticket) very cost effective. We used the trains and the buses, it would take us about 45 minutes to get into the main city. A 10 minute walk took you to the nearest train station, and another 5 or so to get to the nearest beach. The area just south of the Motel, about a 10-15 minute walk, provides a great selection of places to eat. It felt very safe throughout the area the whole time we spent there. The Motel itself is showing signs of age, but was clean and comfortable. Main negatives were the choice of the noisy air conditioner or the noise of the traffic overnight.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since March 10, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lovethis gem in Andersonville

Heart O' Chicago Motel

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5 of 5 stars
Turner_traveler   6 contributions
St. Louis, Missouri
Jan 12, 2009 | Trip type: Solo travel
3/3 found this review helpful

Great location in Andersonville if you have a car. Free parking, and Ann Sathers and fabulous stores like Scout, Brownstone Antiques, Urbanmart, Brown Elephant, ect few driving blocks down Clark Street.
Very basic (but does a movie channel) and very clean - no smell, no bugs, could eat off bathroon floors. I have stayed here many many times on personal and business. Never been disappointed. I was in a noisy room once (heater made noise) but they gladly switched me to a different room - no noise, no problem. I always bring a smal fan to drown out hotel/street noise no matter where I travel.
But if have a car, very easy ride to Chicago on LakeShore Drive and again, fabulous Andersonville.

  • Liked — Location and free parking
  • Disliked — no hairdryer
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2009
  • Visit was for Quality time with friends
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since January 04, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Reasonable value for Andersonville, Rogers Park

Heart O' Chicago Motel

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3 of 5 stars
MaryleeP   4 contributions
Minneapolis, MN
Jan 12, 2009 | Trip type: Couples
1/1 found this review helpful

A reasonable cost option for a far northside hotel. Free parking, free beakfast, decent rooms, not too noisy. Very convenient to Lake Shore Drive. Straight out Peterson to the Edens.

  • Liked — Convenient location for our visit to Chicago
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 65+
  • Member since August 19, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers, Families with young children
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d123234?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
You must read this completly shocked dissapointed!! Terrible experiance.

Heart O' Chicago Motel

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1 of 5 stars
Honestreview1   1 contribution
Chicago, Illinois
Nov 19, 2008 | Trip type: Solo travel
2/8 found this review helpful

I had a guest visiting Chicago for the 1st time so I recommended the Hotel. The check-in was no problem friendly older man checked us in, room was nice & clean. Gave his CC checked in for 2 nights & was told a receipt would be given upon checkout. He stayed @ the Hotel the 1st night. The following night we stayed out late so he stayed @ my place. He never returned the following morning to return the key and he didn't get any phone calls from the Hotel, so he assumed they would automaticaly charge him for an extra night. When he returned to the hotel that night he wanted to check in with the front desk before he headed up to the room. When he explained everything to the person @ the front desk. The guy was extremly rude and kept cutting him off. Basically he told him that he was going to be charged for the 2 nights and $15 for a new key since he didn't hand it over @ checkout time. When my friend said he was returning the key & would like to check in again, he was told in a terrible tone of voice that, his room was already taken by another guest & that there was no vacancy there for him that he had to go some where else. My friend said he was very upset but didn't want to start any trouble although it seemed that that is what the front desk clerk was trying to start up with him. So he asked if he could get his receipt @ which the F.Desk person (a guy with a strong accent) replied, with even worst temper and physical movement, by basically backing him out of the door telling him he wasn't going to speak to him anymore & he wasn't getting anything from him if he wanted he could call the next day and put in a complaint and finally slammed the door in his face. I wanted to check on my friend to make sure everything went well at the Hotel so I called him an hour afterwards. He told me what had happened and I was truly horrified. He said he didn't want to tell me about it because he didn't want me to feel bad that he had had such a bad experiance happen to him here in Chicago while he was visiting for the first time. He didn't have anywhere to go so he figured he would drive around until the following morning. I immediatly called the Hotel. Now with out exagerating the phone must have rang more that 20 times before it was picked up but I wasn't going to hang up. I was very upset and couldn't believe what had happened. The guy didn't even say the name of the Hotel so I had to ask if this was the Hotel. So I said I had a couple of questions for him in a very pleasant voice. 1st I asked is there any vacancy. @ which he replied yes there are a "FEW ROOMS" available! So I said okay well now I want to ask you another question. @ which he cut me off by saying "why do you have another question I said there are rooms available". I told him that I heard him the 1st time but it would be nice if he didn't cut me off because it was rude and I still wanted to ask him some other stuff. So I went on to tell him everything my friend told me happened and the whole time he kept cutting me off and tried rasing his voice but then I raised mine and said I wasnt my friend & I wasn't going to let him treat me the way he treated him to which he started saying it was a mistake that he misundurstood, that he never said there was no vacancy basically everything the opposite of what my firend had told me. He finally said to send him back that there was only one room available but he would hold it for 1/2 an hr until he got there(even thought he had told me there were a few when I called but again he said I misunderstood, when I brought it up) . I called my friend, insisted he come over and stay @ my place but he felt bad about everything already so he preffered to go back to the Hotel. Once he arrived the guy apologized and tried to convince him that some how there had been a missunderstanding on my friends side. He even added that he had already spoken to the person that would be there in the morning for check out and that he had explained what had happened and that a discount would be offered to him as an apology. The best part yet came when my friend finally came to the checkout and the same guy was downstairs and basically said there is no discount, call if you want to put a complaint and kicked him out all over again. I didn't find out about this until 2 days after he had left so I went to the Hotel and set a complaint to the person @ the front desk who claimed they were an assistant manager. They heard everything with detail and they apologized and said they would leave a note with my name & # so that the person that runs the place supervisor/Manager could call me back. They promised something would def. be done about it. They also told me while I was there that the room my friend was staying @ didn't have a second lock so the guy shouldn't have checked the room out to someone else while my friend still had another key. They also said they wouldn't put the reason why my name & number was being placed on the board for the Supervisor/Manager to see because if "others" working there found out it was a complaint it might dissaper??? Are they serious!! Aparrently it has happened that someone has complained and yet the complaint filled has just dissapered. I got a phone call 2 days later from someone claiming they where calling to investigate a complaint. They said they were calling from the Hotel, the voice sounded very familiar so I asked who was I speeking to @ which they replied "I'm calling form Heart O Chicago". I said I know but who am I speaking to what is your name! The guy finally said it was him who I was complaining about and he wanted to know why I was doing it, basically getting all defensive. I told him I wasn't going to speak to him, that I was told someone specificaly would call me from management and I had nothing to explain to him so I hung up. 3 weeks later nothing from no one..... I guess my # and name misteriously dissapered from the Management board. I stopped in last night to ask about what was going on and the person @ the front desk said he didn't know anything and didn't want to get involved he just gave me a card with the Hotels # on it. Aparently there is no way of contacting anyone else like managment thru email or phone. Just by leaving a stupid note on the board that will end up in the garbage before they decide to stop by to see if things are going well. I promise you though if they think this is over they are very wrong.

  • Liked — Only the room it was nice & clean.
  • Disliked — The worst Customer Service ever received from traveling in the United States and Outside the Country. Felt insulted and was kicked out then apologized to and finally kicked out again. Management still hasn't got back to me after 3 weeks althought they promised something would be done.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Quality time with friends
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since November 19, 2008
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Noisy but clean

Heart O' Chicago Motel

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2 of 5 stars
cianserian   22 contributions
Castlebar, Ireland
Nov 2, 2008 | Trip type: Family

Bad location, 10 minute walk from nearest subway station. Paper thin walls. I could hear the people talking next door! Rooms were clean. Much better to stay futher out in a hotel beside a subway.

  • Liked — Clean
  • Disliked — Paper-thin walls
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since May 06, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for People with disabilities, Older travelers, Families with young children
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d123234?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Heart O' Chicago Motel Also Known As

  • Heart o Chicago Motel
  • Heart o Chicago Hotel
  • Heart Chicago Hotel
Address: 5990 N. Ridge Ave, Chicago, IL 60660-3263