Booked this hotel since I was transiting Chicago for just 12 hours overnight. All I wanted was a decent meal. I couldn't get it!

Room Service simply did not answer the phone, and every restaurant in the hotel was packed and wanted 2 hours to find us a table. I tried telling the restaurant hostesses that I was a guest in the hotel - but that didn't help. Complained at Reception, but they were so busy that night they just couldn't care. Tried getting through to a duty manager but failed. None of the hotel phones were being answered that night. First time in my life I failed to get a meal in an otherwise decent hotel!

This was about 10pm, and all restaurants/kiosks in the airport were closed. Finally found a food court at the International Terminal that was open all night.

I sent 2 emails subsequently - one to the hotel GM and one to Hilton. Both remained unanswered.

An unbelievable experience!

Firstly the good..

Convenient Location (walk to terminals)
Comfy Bed
Room seems newly renovated

Now the bad. Internet is a steep $17.50 (I managed without but for $6.99 you could log onto the airport wireless service). A basic disposable toothbrush, comb and shaver set was $7 + fees.. Breakfast starts at $22. All things that are often free in other hotels. Basically they regard the room rate as a starting point, not your final bill.! Air-con was loud and ineffective. The first room they gave me was a weird shape and behind the lift shafts with a whooshing sound every time a lift went past, also a TV that wasnt even viewbale from the bed, needing a complaint and a room change. I was suprised they even had the audacity to try and rent that room..!

Overall when i checked out it was not a satisfying stay and I wouldnt choose to go there again

Proximity to the airport is the hotel's main draw and they use it well.

Hilton has it down to science - checking in and out, service, food - everything (at least here in Chicago) was impeccable. They do charge for every little thing you use in the room but hey, this is capitalism and the Hiltons are its fervent devotees.

All in all, I've stayed in many Hilton hotels and this has probably been the best one.

I always avoided hotel airports thinking they were horrible places for those bumped off their flights. Well, my experience at the O'Hare Hilton changed all that. It is incredibly convenient to go from gate to hotel back to the gate. The staff was very friendly and concerned about providing good service. The public spaces were spacious, clean and welcoming. The food served was tasty & always with healthy choices. It was easy to make arrangements to leave the airport site to visit local restaurants. The room was large and quiet. Very nice..thanks for chaning my mind about airport hotel;s!