we booked this as HiltonHonors (diamond) reward stay, and we were extremely pleasantly surprised that - because all executive rooms were booked - they double or triple upgraded us to the Presidential Suite !!! WOW. what a suite it was indeed. Location of hotel also excellent; lot's of stuff at walking distance. Parking indeed expensive, but it's expensive everywhere downtown chicago. Breakfast was - although the food itself was great - the only poor point of this hotel: it seemed disorganised and there was constantly a line of people "wating to be seated" although there were empty seats abundantly available; one person taking care of that and she did other things in between as well; also we had to wait like 20 minutes for our coffee and then it came twice; i.e. don't go for breakfast if you are in a hurry.
But again, this is truly a great hotel and next time we'll go there again, also as paying customer!

I really enjoyed my stay. I walked to shops and fun Chicago eateries and didn't need to spend lots of money on transportation. The rooms are luxurious and classy.

Some of the negatives of the Conrad are also things that make it nice. By this I mean that it's right smack in the middle of all of the Michgan Ave. shopping action, but it's a little hard to find if you are driving---which makes for a quiet stay---no busy lobby or packed bar. Just classy, upscale elegance. Like the property itself, the rooms are decorated nicely, but on the small side. We had a standard room, which had a view of a nearby office building. If you want to see the lake, you'll need to spring for one of the more expensive rooms and make sure you tell the check in person that you desire a good view. The food in the restaurant is good and the service is too, though breakfast can be a little pricey. Try the cheeseburger from room service. You won't be disappointed.

The hotel is connected by elevator to the adjacent mall. The elevator drops you right next to the entrance to Nordstroms. Again, if you are walking to the hotel, it can be a little hard to find.

If you are looking for a quiet luxury hotel just steps from great shopping, then this is it.

Hotel was very nice, and in a nice location. The room was fairly clean except for a robe in the closet that had red stains on the inside of it, and in the desk drawer there was a comment card left from 4 months prior! I guess the housekeeper did not clean nor look at the drawer since! The front desk service was average.