I stayed at the W City Center 2 years ago, and loved it so much I chose it again for my 2nd stay in Chicago this April. I was not dissapointed - It is still as wonderful as it was my first stay!

The W City Center is a very trendy posh hotel. Go there expecting a happening nightlife scene in the lobby, and dark lit hallways. Not a child-friendly atmosphere. The lobby has a great bar/lounge that gets pretty packed after work and on the weekends. They offer free flavored water and fruits in various parts of the hotel (lobby, fitness center, business center, etc.)

The service is impeccable. Everybody is ready & willing to help with anything you want. They really live up to their "whatever/whenever" motto. The front desk is super friendly and accomadating and the consierge could not have been more helpful. He personally called us to give us reccomendations for dinner/nightlife based on the other places we had been & liked. Great service!

Another great perk is the free Acura service the hotel offers for destinations within a 5 mile radius. You just book a time in advance and have a brand new Acura take you to your destination (from 12PM-8PM i believe) and save money on cab fare! But if you do need to take a cab you will have no problem getting one right outside the hotel doors. And the hotel is also incredibly convenient to the El since it's in the loop. Easy walking distance to ALL train lines.

The rooms are spacious (at least the room with 2 double beds is, i remember staying the last time in a king size room and it being semi-small) and beautifully decorated. The beds and pillows are so comfortable. The bathrooms are nice and the Bliss Spa products are GREAT. I really have no complaints about the rooms at all.

All and all I'm glad I stayed here for the 2nd time and will likely stay here again the next time I visit Chicago. The hotel is beautiful, has great service and just a great overall vibe.

Stayed here on election night in order to get to Grant Park easily and not have to fight the crowds going home. W's can be interesting and sometimes feel uncomfortable because they are so trendy. That was not the case here. The rooms were quite large and the bathrooms were top notch. Slate walls, great Bliss amenities as usual. Great location in central loop near all modes of public transit. Much better than the W Lakeshore a few blocks away.

This was probably the nicest hotel I ever stayed in. I work for Starwood so maybe I am biased for Starwood properties and know the hotel industry so I don't complain at small little things like most hotel guests. The room was very nice and we weren't even on a renovated floor. Three people stayed in a room with 2 double beds and we had a great time. We heard the subway but in the distance, sounded like wind. It's not really the front desk agents problem so call the city with a noise complaint and there is free wireless in the lobby so you can skip the fee.

I booked a "last minute package" through a travel site and stayed at the W City Center for 3 nights in May 2008. From the moment I walked in, I fell in love with this hotel and from the moment I left I knew I'd always look for a W hotel for future hotel stays. They have a "whatever, whenever" philosophy that is truly that. When checking in, I was given a free upgrade on my room without asking. The rooms were nicely decorated, and beds super comfortable. Bath products were from Bliss Spas. The hotel is nicely situated...walking distance to Milenium park, and the car service could take you to Mag Mile or Hancock Building. They have a free Acura car service that will drive you around town, and a concierge who is very knowledgeable. I asked which CD was playing in their car service, and not only did they tell me, but I received 2 free CDs (compilations by the W hotel). On my last day there I had lunch at the "living room" bar and asked the bartender if she knew where to find Voss water (outside of my room since it was $8 there)...she gave me a bottle for free. Every encounter I had with a staff member at this hotel was above and beyond and this stay made me fall in love with the W brand. Every time I travel, I look first to see if there is a W to stay at.