I stayed on NYE 08. Management was rude. As a gold card SPG, I was not upgraded, only given late check out. The rooms need massive updates. Also, the former hotel, I forgot the name, was raped with cheap comforters and ugly furniture. Had no view. Got mooned.

This is a typical W with over the top styling. The lobby is nice, and had a nice bar scene at night. Room service is a disaster, don't bother using it. Also, there is a tie-in with Acura where the hotel will drive you to a destination for free in an Acura MDX.

As for the rooms, I was traveling with a colleague and we both booked the same type of room. Apparently, I was given a newly renovated room that was just put back online that week, which was verified by the fresh paint smell in the room. The room was very clean, and was what you would expect at a W. It was nice, and there was plenty of workspace. Though, it was quite possibly the smallest bathroom I've ever seen. My colleague, however, compared his room to an old Holiday Inn room that had been redone in the W style.

Room service was a disaster. I ordered a bowl of cereal and banana for breakfast. Over an hour later, I was brought a meal that was completely wrong. After calling to get the correct meal, I was promised it would be brought up, but it never happened. Though, to their credit, I was not billed for the meal.

They gym is nice, with several elliptical machines, treadmills, and weight machines.

I stayed at the W City Center 2 years ago, and loved it so much I chose it again for my 2nd stay in Chicago this April. I was not dissapointed - It is still as wonderful as it was my first stay!

The W City Center is a very trendy posh hotel. Go there expecting a happening nightlife scene in the lobby, and dark lit hallways. Not a child-friendly atmosphere. The lobby has a great bar/lounge that gets pretty packed after work and on the weekends. They offer free flavored water and fruits in various parts of the hotel (lobby, fitness center, business center, etc.)

The service is impeccable. Everybody is ready & willing to help with anything you want. They really live up to their "whatever/whenever" motto. The front desk is super friendly and accomadating and the consierge could not have been more helpful. He personally called us to give us reccomendations for dinner/nightlife based on the other places we had been & liked. Great service!

Another great perk is the free Acura service the hotel offers for destinations within a 5 mile radius. You just book a time in advance and have a brand new Acura take you to your destination (from 12PM-8PM i believe) and save money on cab fare! But if you do need to take a cab you will have no problem getting one right outside the hotel doors. And the hotel is also incredibly convenient to the El since it's in the loop. Easy walking distance to ALL train lines.

The rooms are spacious (at least the room with 2 double beds is, i remember staying the last time in a king size room and it being semi-small) and beautifully decorated. The beds and pillows are so comfortable. The bathrooms are nice and the Bliss Spa products are GREAT. I really have no complaints about the rooms at all.

All and all I'm glad I stayed here for the 2nd time and will likely stay here again the next time I visit Chicago. The hotel is beautiful, has great service and just a great overall vibe.

Stayed here on election night in order to get to Grant Park easily and not have to fight the crowds going home. W's can be interesting and sometimes feel uncomfortable because they are so trendy. That was not the case here. The rooms were quite large and the bathrooms were top notch. Slate walls, great Bliss amenities as usual. Great location in central loop near all modes of public transit. Much better than the W Lakeshore a few blocks away.