We stayed here for a family trip with our four kids. We chose this hotel based on price, locations, reviews and that they would allow all of us to stay in one room. (it's hard to find a hotel that doesn't make us get two room or pay a very expensive suite rate). I have read other reviews others who had a bad experience, but I will say that ours (and most others I read) was great! We checked in on a Friday afternoon. It was easy to find the valet parking and they were great. I hate to pay that much for parking, but you would find that at any hotel in Chicago. We took the elevator to the Sky Lobby to check in and waited maybe 5 minutes till it was our turn, no more that that. The staff was very nice and courteous. They had 2 people waiting to check everyone in, but as soon a line starting forming behind us, another person jumped right in to check in other guests. Our room was on the 16th floor. It is an open lobby area all the way to the ceiling so if you are a little scared of heights, you might want to get a room on the lower floors. The room was a suite with two double beds in the bedroom area with a tv and a sofabed in the living room. It had a small dining area in the living area with a flat screen tv, a larger bathroom than you see in most hotels, and a small kitchenette with a sink, a small refrigerator, and microwave. The bed linens and towels were nice and clean, with very comfortable beds. It also had a large armoire in the bedroom and a large entertainment center, and a good size closet so there was plenty of storage. The managers reception was a nice bonus as well as the breakfeast in the morning. At the managers reception you are offered all the free drinks you can drink (alcohol and non-alcoholic). I read one review that said they were disappointed that they had to wait in line for a drink, but HELLO , its free and how many people are staying there? - You have to expect to wait a little, but we never waited for long. The breakfeast in the morning was more than I expected, you had everything from pancakes and sausge to made to order omlets, cereals, fruits, yogarts, breads, juices, coffee, milk, potatoes. It is included with the price of your room, so it is free to everyone. I would recommend coming either earlier or later (we were there early) because around 8 am to 9 it is busy. The consierge was nice and very helpful. The only slightly negative thing I would say was the size of the pool. It is small (long, but not very wide), but there were never too many kids and ours had a great time. Plus, they had stacks of towels, so you didn't have to worry about bringing them from your room or running out by the pool. All in all for the price and locations in chicago (you are close to everything!) you can't beat this hotel. We will definitly stay here again.

We stayed at the Embassy Suites on Christmas day. We make an annual trip to Downtown Chicago on Christmas day and this time we decided to get a hotel room and my son and his wife came with. It's a great hotel, has a pool, whirlpool and sauna. It's in a great location. This is the second time we stayed at an Embassy Suites, we stayed at the one in Niagra Canada. Both are great hotels, Breakfast is included with your stay and it is a full breakfast. You can even get made to order omlettes. It's a great value when you consider all that is included. Draw back is cost of overnight parking, but that's the case no matter where you stay in Chicago. We usually take the train in from the suburbs and the $48 we save covers any cab fare.

Overall, I enjoyed my five nights at the Embassy Suites. The room was very clean, with updated furnishings. Housekeeping service was excellent. There is a supermarket across the street, with a variety of hot dishes in addition to traditional groceries. Room service was prompt. It's a short walk to shopping areas and the Navy Pier. The business center was very handy for printing out airline boarding passes. Front desk staff were very friendly and helpful, especially with recommendations for public transportation and local restaurants.

My only complaint about the hotel was the terrible internet service. Even after calling their technical support (overseas), the problem was not solved. Very disappointing, especially since the internet is not free.

Downtown Hotel near Navy Pier great for family's. Small pool still nice for smaller kids. Room nice large with two rooms. Good morning breakfast and free managers cocktail reception. For Business Travellers it can be good but the family's (kids) can be unexpected.