Just got back from a 4 night stay here with my wife and 6mnth old . Staff were friendly and helpful . Found the breakfast to be excellent . Didnt make the managers reception , but it's there . Pool opened at 6am which suited us perfectly and was clean and uncrowded. The suite suited us as we had our young daughter asleep in the complimentary crib while we watched TV in the other room and in the morning one of us sat with her in the lounge while the other got some sleep in the Bedroom. All this for $120 a night and only 2 blocks from Navy Pier one direction and 2 blocks to Michigan Ave. the other . Everything (touristy) in walking distance . While the wireless access is expensive , there is complimentary Internet Access in the Business Center available to all guests . All in all a great place for a break with kids . Very impressed

I've stayed at many Embassy Suites and have generally had excellent experiences. Though this ES was tolerable, it was a bit of a letdown because it appeared to be a stripped-down version of the original concept. Good points: Excellent location for business; nicely finished rooms though a tad smaller than most I recall in this line. Staff are friendly and competent; cooked-to-order complimentary breakfast and Manager's Reception are, as always, strong pluses. The breakfast co-ordinator was really wonderful. An inexpensive pub-style restaurant at ground level was convenient for quick meals, and a grocery store across the street was also useful. Other points were not as strong. First, if they *must* charge for internet access (which costs them basically nothing), they shouldn't charge $15 per day *and* have only insecure wireless connections available. Upkeep was spotty; though clean, the rooms had one burned-out light bulb and the light at the computer station wasn't working either; in fact that light-and-plug combination had no power and there was nothing we could do about it because it was hard-wired. The interior courtyard, lush and gorgeous in most Embassy Suites, was open and sterile, dominated by a large vertical slate fountain that was damaged and was not in operation, nor had it been for a long time. A couple of rows of "bamboos" added a bit of green but the long-dead plants, to which plastic leaves were attached, had split open. Altogether rather depressing. But, if they fix some of these issues, and brought the hotel's atrium back up to ES standards, and held back on Internet fleecing, I'd recommend the place highly.

I stayed at the Embassy Suites last January for a few nights...first off, I lived in Chicago for two years so staying in hotels is always a bit strange when I return. Anyway, the hotel is decent for business, it's in the Loop, has good access to the El and is close to Union Station. However, it was lacking something. Usually I like staying at Embassy Suites but this hotel is very unremarkable. It was clean enough and the people were nice enough but it's doubtful I'll stay there again.

I'd rather stay at the Hilton downtown or even the Hilton Garden Inn on Ohio than the Embassy Suites. Plus, even as a Diamond Member, I had to pay $9.95 for internet per day. The nickle and diming really annoys me anyway, but when I stay at Hilton's 100 nights a year? Usually I get comped for stuff like this at the front desk but not this time. You've got a lot of choices downtown, and I'd look elsewhere. I will say the bar is nice in the lobby but the food for Happy Hour was pretty bland.

Stayed at this Embassy Suites for 2 nights while visiting Chicago. Arrived at the hotel at noon on a Saturday and was allowed to check-in early. Clerk who checked me in was nice, but seemed preoccupied. I took the Blue Line from O'hare to the Downtown Clark/Lake exit. The hotel is a good 10 block walk from this stop, so you may want to avoid it during inclement weather.

The room was clean, however seemed a little dark and older compared to other Embassy Suites I have visited. The bathroom was on the small side. The Internet was a little slower than desired (not free). The breakfast was average and was served by pleasant staff. The Manager's Reception was also average. The elevators were fast and there was never a long wait. There were many families staying at this hotel over the weekend. Noise easily carried into my room from the adjoining rooms.

Nearby the hotel is a Dominick's grocery store and a Walgreens. Attached to the hotel is a movie complex and bowling alley. The hotel is very near that Sheraton if you are trying to map it out. It is a little walk to some of the more famous restaurants in Chicago (and fast food if you are looking for a quick bite to eat). I did not use the pool but it seemed small. I noticed the hotel just refurnished its fitness center.

Overall, this is an ok hotel with an ok staff. I feel the rooms could use a bit of a makeover. I would stay here again if I received a good deal.