Stayed here for 3 nights in April..... and certainly would not stay here again.
Stayed at the other Embassy Suites dowtown (only a few hundred yards away) for 6 nights in February, and the difference was unreal (much better).

The staff are just about the rudest I have ever come across in a hotel...
When we arrived in our taxi from the airport, two members of staff sat and watched as we struggled through the doors with our suitcases.
We were then greeted at the front desk by the grumpiest person I've ever had the displeasure of dealing with..... and God forbid you need to phone the operator with any queries, because they are seriously not interested in answering any questions.

The nearby Embassy Suites is in a better location in my opinion, and the staff are just about as friendly and helpful as you can get. There's a good reason it's rated higher on this site.

P.S. The walls are very thin too, so if you are unlucky enough to have noisy neighbours, then good luck getting to sleep.

This hotel was very nice and clean. The service was exceptional everywhere from the bellhops when you first walked in to the desk staff, the bar staff, and the cleaning staff. The room was very large and had three sinks (one in the bathroom and two outside the bathroom). The manager's happy hour is a great way to relax before a night on the town.

The woman taking our made-to-order breakfast orders had an amazing memory.... and my eggs were perfect every time.
I like that they served cooked oatmeal rather than packets of instant-oats which so many other hotels have with their free breakfast. The fruit was fresh and sweet.

We were there on business and never tried the pool or fitness center. It seems like a place where you could stay easily with kids.
Our beds were comfy. I like the furniture.
They provided shampoo, conditioner, and soap in our room. We asked the friendly competent front desk staff and were immediately given shower cap, body lotion, etc. I guess they aren’t putting one of everything in the rooms now to prevent waste? My partner comment on how well trained staff was...several times.

Just got home from a 3 night stay at the Embassy Suites Downtown Chicago - Lakefront (Mar 15-18). After reading some reviews I was a little hesitant, but I work in a hotel so I'm very aware of how picky/unreasonable people can be so I kept an open mind. I was travelling with my boyfriend and another couple (mid to late 20s).

When we arrived at the hotel at 12pm, we were greeted by the friendly doormen and took the elevator up to the Sky Lobby. Dinah at the front desk checked us in with no problem or hesitation even though we were 4 hours early. She was so frienly and helpful and has excellent customer service skills. Next, we went up to our rooms on the 17th floor, using a different elevator than the one we took to the sky lobby. At first, this seemed a little annoying (because you couldn't take an elevator from your room all the way down to the main floor) but we eventually grew used to it.

The room was GREAT!!!! Very spacious, clean, comfortable bed and furniture, 3 sinks in total, good sized televisions....really couldn't have asked for more. The wireless internet in the room is $15.00 and I didn't find it to be that slow. If you don't want to pay the fee, you can access the internet in the business center for free and it is open 24 hours a day.

The managers reception is an awesome way to start off your night. It is from 5:30-7:30 every night. You can only order one alcoholic drink at a time but there is no limit to the number of drinks you can have within the 2 hours (unless they have to cut you off). They also provide chips, salsa, and some other munchies. The bar tenders were very friendly and will make pretty much any drink you want. The line was long at times, but I didn't find the wait to be bad at all. (P a t i e n c e )

Breakfast was great. They had a good variety and it was very convenient. The line for the omelette station can get a little long but if you just want a buffet style breakfast, they have a seperate cart for that where the line is very short (they only put it out when the hotel is over 50% occupancy).

Overall, our stay was wonderful. I really can't complain about anything. I would definitely stay at this hotel again for several reasons:

- Breakfast and Managers Reception
- Great service from front desk, bar tenders, breakfast staff, and housekeeping attendant.
- AWESOME location (only 2 blocks from the mag mile and close to Navy Pier)
- Clean, spacious, and comfortable rooms.
- Good and friendly atmosphere!

Hope this review helps :)