After missing our connecting flight at O'Hare, we were given a 'courtesy" night here by American Airlines. The shuttle was prompt and arrived shortly after I called. The driver was full of information about the hotel and the surrounding area, and obviously loved his job! The front desk staff was friendly and efficient when we checked in. The "5 mile" rule is great, which means the shuttle will take you free of charge, anywhere, including restaurants, within a 5 mile radius of the hotel. After a long flight from Honduras, and a missed connection O'Hare, it was a welcome surprise. The room was HUGE and extremely clean. It had a nice mini-kitchen, living room and the most comfortable bed and pillows I have ever seen! The ultimate continental breakfast was superb, and the fact that we were able to stay in our room until 1pm made it a little nicer to relax before we had to leave to catch our flight. This will definitely be our #1 hotel at the airport in Chicago from now on, and for $89 on most websites, you can't beat the price for the service. You shouldn't be disappointed staying here. Oh, and there's an Outback Steakhouse adjoining the hotel!

We stayed here due to proximity to the mother-in-law's home. We had a suite with 2 doubles, and a sofabed. This worked well because we have 2 college student kids--girl and boy, so one could take a bed and the other slept on the sofa.

My husband and I felt that the bed was small. We sleep in a double bed at home but this bed seemed smaller. Linens, etc. were comfortable, except that no pillows were available for the sofabed. (Note we didn't ask for any either...just used two of the four from one of the beds.)

We asked for extra towels each day and they were promptly provided, though the front desk persons seemed perturbed.

We used the exercise room, which was fine for our purpose.

Having the Outback on site was convenient, as we were able to order some food late at night.

We had a car and appreciated the garage parking. However, had we relied on public transport, it seemed that the walk to the rail was several blocks and maybe we are wimps, but that didn't seem 'fun' in the cold weather.

The housekeeping was good. Everything was very clean. Only complaint is that they seemed to want to rush us out of our room early, even though we were staying several days.

internet access was more than adequate--we had 3 laptops.

The breakfast was suitable to my picky family members. The low-carb person was able to make use of the sausage and eggs.

We stayed 4 nights and used it as a base for downtown - a lot cheaper than staying downtown itself. The Blue Line train is a 15 min walk from the hotel. You pass a Hooters restuarant and a supermarket on the way to the station. The journey on the train is about 45 mins but there's some week-end works that add about 20 mins to this on those days. This worked fine for us as the kids (5 and 7) liked the train journeys and there's not much else we would have done with the travel time.

We arrived at the International terminal and to get picked from there by the free shuttle you have to call the hotel from the hotel telephones in Arrivals.

Our room was very big, with 2 large double beds, a good TV, seating area and kitchenette space, decent bathroom. All very clean. It's a no-smoking hotel which is also a big plus.

There's a small pool in the basement, not used much so it's fine and the boys liked it. Also a gym with loads of machines though I didn't use these. Again all seemed clean and well looked after.

Breakfast was included and plentiful, if not great quality but the basics were okay and the kids liked the waffle making device. Nice coffee - free all day. Only problem with breakfast is that it's in a rarher desolate space in the lobby area - not helped by the door being open allowing an icy gale to blast through whilst goods were being loaded/unloaded. this is probably temporay due to some construction work closing off the normal goods entrance. The construction itself caused no other problems.

The staff were friendly too.

Overall I'd say a good budget option and about half the price of an equiavlent downtown hotel when I looked (which was about a week before travel).

There's also a steakhouse restaurant attached to the hotel. I thought this was poor - my steak was not that good and the sevoice was a bit sloppy although the staff were pleasant enough. We also tried Hooters, which was actually okay for taking kids in and okay overall. There is also a little pizza restaurant on the road to the station which has a few tables - mainly does takeaway. My pizza was a bit wierd but the family liked theirs and the staff were great.

The contruction is a major pain, you can't get to the front door. They offer valet parking but that's a pain when you have to make several trips to the car. The first room they gave us heat did not work and with 3 small . After 3 phone calls to the hotel front desk (the first one the girl offered to send up security (??) because there was no one else to look at it but they never showed up) the second call they said to turn it on an leave it on for 15-30 mins but we'd already done that but we tried it again. The third call they finally offered us blankets or another room. With children extra blankets on a 30degree night doesn't cut its o at 1am we were waking up babies and children to move all our stuff down a floor to another room.

The rooms were ok, a bit small, there was a lot of noise from airplanes, the highway and the L. The breakfast was great and the staff seemed pretty friendly especially the valet parking people and the guys at the door.