After a 15 hour flight and a missed connection and an overnight stay that the airline could not pay for, the last thing I needed was any sort of issue. A call to the hotel to request a shuttle resulted in a 25 minute wait and a shuttle bus that never showed up. Result: A $20.00 cab fare to get to a hotel that was supposed to provide transportation.

The next morning, the shuttle was out front when I was checking out. My business associate was upstairs waiting on the elevator. The shuttle driver was unwilling to wait 60 seconds for the hotel's elevator, insisting that he "was on a schedule". By golly, he climbed in the hotel van and away he went. Requests for intervention by the desk staff were unanswered, my associate arrived 30 seconds after the van left: Result: Another $20 cab ride back to the airport. Adding $40.00 to an already unplanned expense was simply an insult added to injury.

In fairness, having an Outback Steakhouse attached to the hotel was a welcome surprise given that my trip had been to China and a steak was perfect after days of Asian food.

I brought a group of 16 girls, 6 chaperones, and my husband and I to this hotel for our dance company tour. It was an absolute pleasure staying here. The rooms were lovely and well kept. I am 6 months pregnant and was able to sleep great in our hotel bed! The continental breakfast was the best I have ever had at a hotel. It included fruit, cereal, waffles, biscuits, bagels, eggs, sausage, juice, and more! The staff was beyond helpful. The saw where we might have needs and before we ever brought them up they took care of them for us. They were always available and eager to make our stay a comfortable one. I highly recommend this hotel!

After missing our connecting flight at O'Hare, we were given a 'courtesy" night here by American Airlines. The shuttle was prompt and arrived shortly after I called. The driver was full of information about the hotel and the surrounding area, and obviously loved his job! The front desk staff was friendly and efficient when we checked in. The "5 mile" rule is great, which means the shuttle will take you free of charge, anywhere, including restaurants, within a 5 mile radius of the hotel. After a long flight from Honduras, and a missed connection O'Hare, it was a welcome surprise. The room was HUGE and extremely clean. It had a nice mini-kitchen, living room and the most comfortable bed and pillows I have ever seen! The ultimate continental breakfast was superb, and the fact that we were able to stay in our room until 1pm made it a little nicer to relax before we had to leave to catch our flight. This will definitely be our #1 hotel at the airport in Chicago from now on, and for $89 on most websites, you can't beat the price for the service. You shouldn't be disappointed staying here. Oh, and there's an Outback Steakhouse adjoining the hotel!

We stayed here due to proximity to the mother-in-law's home. We had a suite with 2 doubles, and a sofabed. This worked well because we have 2 college student kids--girl and boy, so one could take a bed and the other slept on the sofa.

My husband and I felt that the bed was small. We sleep in a double bed at home but this bed seemed smaller. Linens, etc. were comfortable, except that no pillows were available for the sofabed. (Note we didn't ask for any either...just used two of the four from one of the beds.)

We asked for extra towels each day and they were promptly provided, though the front desk persons seemed perturbed.

We used the exercise room, which was fine for our purpose.

Having the Outback on site was convenient, as we were able to order some food late at night.

We had a car and appreciated the garage parking. However, had we relied on public transport, it seemed that the walk to the rail was several blocks and maybe we are wimps, but that didn't seem 'fun' in the cold weather.

The housekeeping was good. Everything was very clean. Only complaint is that they seemed to want to rush us out of our room early, even though we were staying several days.

internet access was more than adequate--we had 3 laptops.

The breakfast was suitable to my picky family members. The low-carb person was able to make use of the sausage and eggs.