We just completed (me, my wife and two other couples) our stay at this hotel and I could not wait to write this review. For the price I was not expecting the Ritz, but this was just horrible. I actually lost all hope when the picked us up in a dilapidated white van. When we got to the hotel the receptionist was rude and actually acted put out by checking us in. The room smelled musty and moldy in fact we had to switch rooms after the first night because the hot water in the bathroom sink faucet and hair dryer did not work. The second room was not much better. The AC worked sporadically. As others have stated the internet was still down as of April 26th. The continental breakfast consisted of stale packaged donuts and less than average coffee. When they clean the rooms the large full garbage bags sit in the halls for a day or so. My wife and I requested other pillow (only three provided) that never showed up even after two requests. Our last night (Saturday) my wife was pretty sure she saw a prostitute leaving out the front door which would not surprise me. The other two couples we visited Chicago with reported similar room conditions and were just as unhappy. The owners and staff (except for one shuttle driver who was actually very nice) of this hotel just do not seem to care. My goal is to get the word out this hotel on every blog and review site I can so other people do not make the same mistake we did. The only bright side of the hotel was Spuntino Pizza directly across the street which served both the best stuffed and thin crust pizza I have ever had at a very reasonable price.

I made this reservation online through Expedia.com. The outside of the hotel is deceiving. It looks okay, but when I went in to check in, OMG! It was smokey and the office behind the desk was filthy. The garbage was overflowing and it looked like the floor was never vacuumed. When I got my room key, on the way up the stairs, the floors were not vacuumed, the hallway walls were scuffed and the wallpaper was peeling off the walls and the doors were dirty with scuff marks and dirt. Window seals were full of cobwebs and the floors on the way to the room looked like they were never shampooed. When we got to the room, which was supposed to be non-smoking, it reeked of smoke. The bottom drawer of the chest was missing and the floors were dirty and the windows were greasy looking. I went back to the desk and complained and they changed the room to the first floor. I went to my conference and when I came back at night, all of the doors on the main floor were open, main door, fire exits, emergency exits, all of the ones on the first floor were open. No screens on the entry of the doors just wide open. Anything could come in the hotel, animals, bugs, etc. I did not feel safe in the hotel because anyone could come in at any time. Housekeeping was not 24 hours. They were not there at night. What kind of hotel doesn't have 24 hour housekeeping. This one doesn't, that's for sure. I was fed up, I checked out the same night. I refuse to lay my head down in such a disgusting and filthy place. I would not recommend this hotel to anyone. I was embarrased to have my friends to come visit me at this place when I was there. I complained to Expedia.com and they refunded my money and I told them to take this hotel off of their list because it would make them look really bad if they recommend this hotel to anyone. I arrived there at 3:00 p.m. and I left at 9:30 p.m. to drive back home from Illinois to Michigan that night. I refused to stay there.

The room rate was cheap, and that is exactly how I would characterize the hotel. Least firm hotel bed I've ever tried to sleep on, seemed you had to pay for basic tv, and bottom bed sheet wasn't fitted so slid off all night. Luckily, we only needed the room from 9pm to 4am because we were using it as park,sleep and fly. Only nice thing about the place is the shuttle driver - exceptionally nice and helpful man. We probably save $30-50 staying at this place as opposed to another O'Hare area hotel, and in the future that savings wouldn't be worth it to me. Won't stay there again.

I made my reservation online and there was no information about the charge for parking. When I went to the hotel, they told me that I have to pay 8 dollars for parking. I told them that I have not seen any information about this charge online, but they still wanted me to pay for that. Of course, I had no choice to go to another hotel since it was already late. It was a rip off. DO NOT go there. The hallway to my room was smelling weird!!!