I got stranded in Chicago at 400AM on April 27, 2009 and was able to get a ride to downtown Chicago. I first tried to get into the Courtyard which was across the street and wanted to use points for my stay of what was to be only 6 hours long. The Courtyard receptionist was horribly rude and refused to help. I walked across the street to the Fairfield Inn where the receptionist helped me beyond belief. He called reservations and was able to accomodate me for the few hours. The staff in the morning helped me arrange a rental car and provided me with every direction I needed. Staff was amazing.
THe room itself which I slept in for a couple hours was average. The beds were way too hard though which made it a little uncomfortable. The stay cost 25000 points because it is a catagory 5. I wouldn't stay here if I had a choice but it is what it is.
Overall, I wouldn't recommend this hotel but the staff deserves to me recognized for what they did. I understand it's a downtown hotel within walking distance of the major attractions which was nice but I think its a little pricey point wise.
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