Every single staff member that we came in contact was exceedingly helpful and polite. In most hotels the staff are typically polite because their job depends on it, but this hotel's staff seemed to enjoy their work and it was obvious in their treatment of their guests and easy, friendly manner. The accomodations were clean, the price was reasonable and the hotel is barely 2 blocks from the heart of Michigan Ave and within walking distance of the Navy Pier.

This hotel is lovely. Upon arriving, we were greeted outside by the bellperson, who had our bags taken to our room. The front desk personnel were friendly, helpful, and greeted us with a smile.

Upon entering our 4th floor room, we noticed it did not have a rollaway bed, as we requested. We were advised a roll away was not available. We were then advised that we would be transferred to a larger room on the 10th floor. This was great as it had a better view. Additionally, the price stayed the same., no upcharges. The bellperson returned and transferred us to the new location.

Breakfast was delightful, and it was a pleasure going to their breakfast room. We had a choice of hot waffles, eggs, and hot oatmeal. Additionally, they had 3 different juices, toast cereal, fruit, and much more.

The rooms were extremley clean, and the beds were extremely expensive it was the best sleep ever. We received a complimentary newspaper at our door the last day of our stay.

It was a joy to stay at this hotel.

We traveled to Chicago for Spring Break and wanted something under $150 close to the Magnificent Mile. This came close... one night was around 200 and the other 2 were around 120. Location was perfect... about 2 blocks from Michigan Ave. Just a really good, CLEAN property that fit our needs completely. We stayed in a double room and it was plenty roomy for us and our 2 boys. Granted, we were not there all that much with all our activities. The staff was cordial and helpful with directions. Complementary Breakfast selections were fine- we just took it to our room, since the breakfast room was full of business people and we had the kids. I would stay there again, most definetly.

Stayed over Feb. 5-8, 2007 ... very cold outside, very nice inside. The staff at this hotel was awesome, even though they were freezing inside the lobby due to a water line break.
The hotel is located two short blocks east of the Michigan Mile, near a post office, restaurants, and public transportation on Ontario Street. The king room we had was immaculately clean, one of the cleanest we have ever stayed in. The morning breakfast was very good, with waffles, breakfast sandwiches, hot oatmeal, cereal, etc. If you leave hungry, it's your fault. Then entire staff was very personable, cheerful, and went out of their way to please us and other guests.
It's about an $8.00 cab ride from the hotel to Union Station, and we were right on the bus lines we needed to go to the various attractions, like Navy Pier and the museums. We highly recommend getting a CTA visitor pass and map, and it's not hard to travel in Chicago. All in all, we will return again and stay at this hotel.