I took a friend of mine to Chicago for a night of R&R and we would most certainly go back!
Although I read a lot of poor reviews when doing my online research I still chose the W for various reasons. Fortunately, I realize a majority of those who post here are completely disgruntled and need a place to vent.. and typically 90% of those who are disgruntled are normally hard to please anyhow.
I have high-end taste but also realize the W is NOT the Waldorf Astoria. The W Lakeshore is a boutique hotel...meaning it is NOT your standard Holiday Inn, Marriott, etc. The decor is considered somewhere between modern and "zen-ish". Although the lobby area is a little congested, we knew we didn't plan on staying in the lobby all night anyhow... ;)
A few days before we arrived - I received a "welcome email". The email suggests if you have any "wish" to make your trip even more joyful, to please contact the "Whatever/Whenever" desk. I thought it would be nice to have a bottle of wine delivered to the room while we were getting ready for dinner to "unwind". I received a response the same day indicating we were upgraded to lake view accomodations and would have a complimentary bottle of wine awaiting us at 5pm. (WHICH WE DID!)
Acura also has a program with the W - which provides complimentary car service to any place you want to go. We were picked up at 7pm by a driver in an amazing Acura MDX. We felt like we were being chauffered in luxury (and we WERE compared to the taxi service!).
The following morning we decided we wanted a later check out then 1pm (their standard checkout time) and they graciously honored us a 3pm checkout with no issues at all.
The W was VERY accomodating. As long as you check your attitude at the door, realize that its a HOTEL and again.. not a PENTHOUSE stay... the staff are very helpful, pleasant and will do everything in their power to make your stay a memorable one.
YES... the bathroom DOES have a sliding door and a window that faces the sleeping area covered by shutter doors... unless your an absolute prude who needs complete privacy... I found the change delightful and interesting. I also loved the complimentary Bliss Spa prodcuts! :)
I really liked the extra high beds as well. They were very comfortable and loved the pillowy effect.
My ONLY complaint regarding our stay is that when the air conditioning fan seemed to automatically turn off - it would get a little muggy before it would switch back on.. and the hall leading to the elevator was a little muggy as well. I wouldn't consider this a big enough issue to allow it to ruin my stay or my opinion of the W!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with teenagers
I do not recommend this hotel for:
Older travelers, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping, Spa