This trendy hotel is very nice to look at and the rooms are cool but the staff does not care about customer satisfaction. The suits are not worth the price but the spa is outstanding. NEVER host a party there, the cost is very high and the service is horrible.

I go to Chicago a few times a year for a fun weekend. If the W Chicago is available it is my favorite place to stay.

Pros: Exceptional staff, knowledgeable concierge and the "whatever, whenever" program is great. Great location walking distance to Lake Michigan and the shopping on Michigan avenue. Short cab ride to everything else. Well equipped fitness room with seperate cardio and weight machine areas. Bliss spa is great. Happening bar on top of the W and a nice casual bar in the lobby. Comfy beds and high end touches you would expect from a W.

Cons: The rooms and beds are small.

This is a hotel geared to the younger crowd. I'm 40 and there were just a few guests older than me.

I paid $150 per/night through Hotels.com and I got a "Spectacular Room with a lake view.

The decor is nice, it has a nice plasma TV, the view was nice. The room was clean. The best part of the hotel is its location which is only an 8-10 minute walk to all the attractions on Michagan Blvd or the Navy Pier. They also have a free shuttle that will take you anywhere within 5-miles. I found that that saved a lot of cab fare.

The negatives are that you can hear people when they are walking/talking down the hallways (Although this usually only happened during hours when you would expect people to be awake. I was at the hotel for 5 nights and it only happened a few tiems.) I was never awakened in the middle of the night.

I could hear the TV and people talking in the rooms next to me a few times during the day but it didn't happen at night so it wasn't disturbing.

The curtain shades don't do a great job of keeping out the light and I found that it a little annoying in the morning when the sun came in through the sides of the "Block-out" blinds. I had this problem even when I pulled the other blinds down as well.

The open shutter's from the bathroom to the bedroom are fine if you are alone as I am on this trip; however, would be a little uncomfortable if you are staying with someone as there is little privacy afforded when the shutters are closed.

The staff treat you more as a number than as a guest. They are very distant.

All in all, you get what you pay for. I got a very reasonable rate and feel that I got a good value for what I paid. If you are looking for a high end hotel this is not the place for you. If you are looking for decent decor, great location and clean room then you should be happy here.

Its been a while since I stayed but wanted to write a review. When we first checked in it looked so trendy. The music they played in the lobby/ Living room was always upbeat tranquil. We had a room with the city view which was nice. The hotel did anything you would asked of them with no hesitation. The hotel was not far from the fair grounds which is probably a 10 to 15 minute walk. Other places I would suggest a cab or drive. I am from NY and attend the Cubs game that was also amazing. We hung out in the living room for drinks and relaxed. The concierge was also a great help with destination or places to eat for local Chi-town treats. In the future I would go back to this hotel. If you are not into the new hip trendy hotel with a club like atmosphere I would not recommend.