I was in Chicago for business and spent an entire week at the hotel - I must say that my stay was great. Once the long day at the office was done - I walked everywhere.

The staff was very helpful..the wakeup calls were on time, and my car was delivered to me at the door within minutes! Paying for parking and the internet is a given in downtown - but the view of the lake and the comfortable bed was wonderful!

My Brit and Scots business partners love the W........next time I plan to stay longer and use the spa.

Recently stayed at the W Lakeshore for a conference and really enjoyed my stay. The rooms are always clean and the staff is very courteous. I think my favorite thing about this property is that it caters to younger, fairly affluent professionals. The lobby and lounge are nice to relax in without the headaches of "tourists" and convention road-warriors. Nice job W!

This trendy hotel is very nice to look at and the rooms are cool but the staff does not care about customer satisfaction. The suits are not worth the price but the spa is outstanding. NEVER host a party there, the cost is very high and the service is horrible.

I go to Chicago a few times a year for a fun weekend. If the W Chicago is available it is my favorite place to stay.

Pros: Exceptional staff, knowledgeable concierge and the "whatever, whenever" program is great. Great location walking distance to Lake Michigan and the shopping on Michigan avenue. Short cab ride to everything else. Well equipped fitness room with seperate cardio and weight machine areas. Bliss spa is great. Happening bar on top of the W and a nice casual bar in the lobby. Comfy beds and high end touches you would expect from a W.

Cons: The rooms and beds are small.