I tried this place because I'm in Chicago on business all the time and wanted something different. The hotel has a very contemporary feel and is a little trendy. I found the staff generally helpful. The rooms were spacious and well kept, but I was put off by the $9.00 bottle of water by my bedside and the relatively high prices for room service. I chose to eat out mostly. The business center was nice once I finally found it, and the hotel seemed to be a pretty popular choice. The security after dark was a little annoying, asking everyone for their room keys before even letting you into the lobby (and this was at 7:00 pm). You need room keys just to go anywhere on the elevators anyway, so I thought this was a little excessive and made me wonder about their clientele. It was a clean hotel and a decent choice, but there are definitely better hotels downtown for the value.

I was in Chicago for business and spent an entire week at the hotel - I must say that my stay was great. Once the long day at the office was done - I walked everywhere.

The staff was very helpful..the wakeup calls were on time, and my car was delivered to me at the door within minutes! Paying for parking and the internet is a given in downtown - but the view of the lake and the comfortable bed was wonderful!

My Brit and Scots business partners love the W........next time I plan to stay longer and use the spa.

Recently stayed at the W Lakeshore for a conference and really enjoyed my stay. The rooms are always clean and the staff is very courteous. I think my favorite thing about this property is that it caters to younger, fairly affluent professionals. The lobby and lounge are nice to relax in without the headaches of "tourists" and convention road-warriors. Nice job W!

This trendy hotel is very nice to look at and the rooms are cool but the staff does not care about customer satisfaction. The suits are not worth the price but the spa is outstanding. NEVER host a party there, the cost is very high and the service is horrible.