We went to Chicago for my best friend's daughter's wedding. They reserved a block of 15 rooms. Now, my understanding is a block is a group of rooms on the same floor or at least within a few floors of each other. Not in this case. NO ONE was on the same floor! Not the bride & her bridesmaids, not the groom & his groomsmen, not the family, nor friends! Before our arrival, the mother of the bride had requested coffee pots be in 3 of the rooms...ours, the grandparents, an uncle. This was confirmed in a email, there would be coffee pots upon check-in. NOT! The morning after our first night there, we called again to request a coffee pot. An hour later a gentleman arrived with a fresh pot of coffee stating he was sorry for the inconveniece and would get us a room coffeemaker ASAP. It finally arrived about dinner time. The bride had made "welcome gifts" for her wedding party that were to be placed in their rooms upon check-in. The hotel stated they would be happy to deliver, but there would be a $4 charge per item. No problem. However, while in the lobby, the bride noticed a man checking out that had, not one, but two of her welcome gifts! He was NOT a member of the wedding party! But she was sure charged for delivery! During booking, the mother of the bride had booked 2 Acura's for transportation purposes to the wedding. This too was confirmed by the hotel in an email. The day of the wedding, we called to confirm our Acura reservation and was told "we don't have you down and we can't help you at this time." We then asked if they could call and get us 4 van taxi's for 5:00 as the wedding was to start at 5:30. They stated they would call right away. We went downstairs...no van taxis. Upon questioning the front desk we were told, "uh, well, we called. Sorry...." OH MY GOD!!!! The hotel is quite beautiful but the service STINKS!!! They don't even try to fix what is "broken". They act as though they could care less if you are happy or not.