The History: In the defense of this wheeler mansion hotel I have had good experiences here before in 2005. I booked 8 rooms that year for a sales staff meeting and the manager, Gary, took fine care of us. Even the manager that was there before Gary, his name was Michael, was an excellent person and very prompt and professional.
The Bad: The current manager, Chris, is not a person that should be in the hospitality business, and will run that place into the ground. He is rude on the phone, rude in person, and is more of a bouncer than a hotel manager.
I am truly sad to say I will never use this hotel again, even though I have had great experiences there in the past.
The Good: What I can say good is Casandra the head of housekeeping is very nice. The neighborhood is moderatly safe (during the day) and it is close to McCormick place. Overall it is not worth the price and you can book a much better hotel in a better place.

TERRIBLE.
We stayed there based on some good reviews we've read, but after our experience the only thing that makes sense is that the managment are the ones writing their own good reviews. It is the worst service we have ever experienced!!! Please don't stay there. The owner "Debora" is very rude and inflexible and our breakfast was late and cold. Undercooked waffles with old fruit.

My husband and I frequently visit Bed and Breakfasts throughout the country and The Wheeler Mansion has taken our #1 recommendation. From the moment we contacted the property to book a reservation we had an excellent experience. The gal we had booked through was incredibly friendly and also helpful in deed. The hosts, Sara and Gary, were fabulous. Throughout our 4 day stay they held many delightful conversations and also provided us with excellent recommendations for area attractions and dining. The property is beautiful. We were given a tour of each of the rooms and suites and they are all unique. I've already chosen the room we will stay in when we return!

I've read the positive reviews that rave about the area that this hotel is in... I just don't get it! The south loop is partially residential and partially government housing. I did not feel safe walking around at night and, in fact, saw a car in the alley with a broken window. It is close to McCormick Place and I was able to walk to work, but I never left the hotel after the sun went down. There wasn't much to do on my day off - Prairie Avenue is not as gentrified as you might read. I'd recommend staying near mass transit where there are people around. I really liked River North and Old Town!!!