I was hesitant staying here because of the previous reviews. But, I was pleasantly surprised. The staff were very nice, helpful and accommodating. The breakfast was nothing special but I wasn't staying there for breakfast. The rooms were clean and comfortable. I would gladly return.

We were the only guests in this small hotel. When we arrived, front door was locked and we had to bang hard to get the (only) member of staff to open it. She had only been working there 3 weeks and did not like the work, was clearly stressed altho tried to do her best.

Her alternate, the manager, was much ore engaging, but promised to meet us with tickets to a particular event, at a particular time, only to tiurn up an hour later, with no apology.

Hotel promises 'gourmet breakfasts' - but doesn't deliver. Also, unable to have breakfast any earlier than 0800 weekday and 0830 weekends.

No bar in hotel, and when we stayed, no possibility of dinner in the evenings.

Overall, felt like an overpriced B&B - wouldn't recommend.

I loved this place. It is genuinely 'boutique' in the level of service and the lack of the homogenised feel and lack of trust in guests which so many of the hotel chains have (which is necessary no doubt - sadly)

My room was large and furnished with exquisite antiques. The shower was wonderful. The breakfasts were delightful (though one thought I did have was that it would be nice to have hot water and coffee throughout the day rather than just in the morning). The large relaxing living room is equipped with maps of Chicago and fascinating books about the city.

The location is extremely convenient if one is attending a conference at the nearby Hyatt McCormick place (which I was).

I have to make special mention of the manager, Lukas, whose laid-back, intelligent helpfulness really stood out (e.g. letting me use internet in his office, arranging for me to stay another night with no fuss whatsoever.)

Highly recommended for those happy to trade superficial glitz (advertising, rewards points etc etc) for some old-world character.

Cathy Legg

Just stayed there on 4/9-4/13 on business. Was pleasantly surprised. Great way to escape the commercial side of hotels, it is a boutique so it is kind of basic, nice hot breakfast, clean modern bathrooms, elegantly furnished.
I did need the fax which the manager allowed me to use without any issues. Free of charge. When is the last time you got something free at a hotel.....