Our best hotel experience for five years! OK, so we went out of season, so there was little pressure on the staff, but everyone, and I mean everyone, including the many, discreet, cleaners, gave you a smile.

The room was very well equipped - as well as a generous sized shower and bathroom, there was the latest 42 inch HD plasma TV to enjoy while on the super comfy bed.

The one downside was the restaurant, where service was a little slow and the food not great value (surprising for a French-owned establishment).

But the clincher was the great doorkeepers. In even the most freezing weather, they showed unfailing courtesy and helpfulness.

Other hotels would do well do try some mystery shopping at the Water Tower to find out how it should be done.

Stayed for one night. Easy to access by train and underground from airport, only $2, stop at chicago and walk 1 block.
Staff in reception pleasant and helpful. large reception lobby pleasant with restuarant, didnt eat there. Had breakfast (as cheaper ) at Diktaas just next block.
Room very clean, smart with large very comfortable bed and HDTV.
Easy walk to hancock tower and michican ave, very central for seeing sites.
would stay again

I booked this hotel via the hotel website as it had the best deal on the internet. I was expecting a very high standard considering the website and the masses of positive reviews on TripAdvisor. It's situated very well: short walks to the main shopping areas and great bars/restaurants (gold coast). It is a very modern and clean hotel with an impressive lobby, albeit very dark and glossy! The room did not "wow" me and my friend when we checked in. Having paid over $950 for 3 nights (room only) I was expecting a larger more luxurious room. For two girls sharing, there was not enough room for all our luggage. Having said that the bathroom was immaculate with a great fog free mirror, the bed was extremely comfortable and nice touches such as Evian water at turndown was nice. The decor was modern, clean and tasteful with a cool chaise longue in the corner of the room. We used the room as a base, so didn't see much of the hotel, apart from the very small bar for a quick drink one evening. (Lots of city type customers and extremely noisy). As a Brit abroad I miss having the opportunity to have a hot drink in my room first thing in the morning and at bedtime, and I refuse to pay room service prices for a cup of tea or coffee. But Starbucks are a plenty! We did ask the concierge for some advice on things to do inside (as it was bitterly cold) and some of the information was not correct, with regards to museums etc. I would advise checking the websites of museums and art galleries before you travel. It will save you unnecessary taxi rides and long walks! I wouldn't hesitate to recommend this hotel. It does what is says on the tin! After having completed an online hotel questionnaire I was emailed directly by the manager with regards to the room size and have been offered an upgrade on my next stay. Its worth telling hotels what you think of them as soon as possible, so they can rectify problems quickly and keep you as a future customer. One further piece of advice for British travellers - if you plan to present your debit card at check-in, the hotel will want to take a refundable amount off your card. They wanted to charge me $1000 for a 3 night stay, which left me reeling (and also short of a lot of spending money!) Fortunately the check in staff only charged me the minimum of $125. Not everyone wants to pay by credit card, so please be aware of this rule when using debit cards.

Everything was outstanding, but the attitude of the staff was over the top. At our rate of $185, we thought it was a tremendous value. We'll stay there again.