We stayed at the Sofitel for a week in March after reading all the reviews on trip advisor. I'm happy to report that almost everything was perfect! The bed (mattress & pillows) were probably the most comfy ones i have ever slept on!! Bathroom was large and power shower was superb. I appreciated the 24hr gym with the tv screens fitted to all the cardio equipment, and the free fresh fruit (apples & bananas) in the gym was a nice touch. The "turn down" service in the evening was also a nice gesture - bottle of evian water each, and re-making of the bed. The "business centre" downstairs with free internet access came in very handy. The staff at the front desk and doormen were generally very helpful and friendly. There were only 3 faults i could find. The first (minor one) was that housekeeping only left enough shower gel/shampoo for one person daily even though there were two of us in the room! The second was that heating was controlled by a vent which was a bit noisy, so needed to turn off the heating at night or else the noise from the vent would keep you awake. The room still remained reasonably warm though. And the third, most significant one, was that their restaurant downstairs, had virtually no vegetarian options for breakfast or evening meals!! However, we found an excellent vegetarian restaurant about 10 min walking distance called "Karyn's Cooked" on 738 N Wells Street. The food was so amazing we ended up having most of our meals there!
Overall, i would definitely recommend staying at this hotel, and will stay again the next time i'm in chicago!
