We, my wife and myself, stayed there for three days and I have to say that all good reviews here are perfectly accurate. This hotel is almost perfect !!
The building is an architectural piece of art, everything seems to be cared in the details, the room, we had an executive suite, is spacious and confortable, everything is new and well kept. The bed is quite comfortable, the marble bathroom is huge with the shower space separate of the bathtub, what is quite nice.
The location is perfect, just two blocks from magnificent mile and within walking distance of all Chicago downtown atractions .
The staff is perfect, they helped us in a very professional and personal way.
The only two things I think they have space to improve are, first is the hotel breakfast that is good but a little pricey ($ 50 for two), there is no buffet, and the food tastes too American to me, I would prefer a more European style breakfast, Maybe it should be better if we had breakfast in some other place. The second one is the fitness center that is too small and crowded, the equipments are very well but the space deserves an improvement, specially in a city with such inclement weather like Chicago !!
Overall, this is one of the best hotels I have ever been, I strongly recomend it to everyone !!
Last of all I would like to recommend an Italian restaurant, Rosebud on Rush, that is two blocks from the Hotel. It is cheap and has a marvelous Italian food and a quite good wine list that makes us very happy !!

I booked this hotel for a romantic getaway with my girlfriend based almost exclusively on the Tripadvisor ratings, all of which were based on hundreds of rave reviews. Count me in as among the same, this was an OUTSTANDING experience! I travel for a living and know a good hotel when I see it and this is among the top 1% of experiences I have ever had. Splurge and get the executive suite, it was perfect! Strongly recommend passing on the $20 breakfast as the Tempo Cafe is THE place for breakfast, just right around the corner on the same block at half the price (awesome food!). Next time I'm in Chicago, this is the only place I will settle for, location, value, comfort, class, service ... all first class, truly a perfect experience all-around!

Stayed 4 nights for cost of 3. Suite was a relatively good deal - comfortable and well appointed tho' on a relatively low floor given the tall buildings in the neighborhood. Service was excellent all around. Hotel restaurant was too crowded (with locals?) to accommodate us on Sunday morning, but concierge steered us to several nice neighborhood alternatives. Delicious pastries in the restaurant and addictive french candies at the front desk.

Absolutely everything is first rate at this hotel with only ONE downside.

Charging $47 PER NIGHT for parking is a massive turn off.

If you're not parking, this is a first rate hotel. restaurants are nearby as is all possible shopping.
Try Japonais Restaurant for an absolutely memorable meal but be warned, either book or you will not get in.