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Sofitel Chicago Water Tower: Traveler Reviews


20 East Chestnut St - Downtown, Chicago, IL 60611
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95% Recommend
4.5 of 5 stars 550 reviews
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Beautiful hotel

Sofitel Chicago Water Tower

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4 of 5 stars
joesalva   13 contributions
Ann Arbor, MI
Jul 12, 2009 | Trip type: Family
1/2 found this review helpful

I was traveling with my wife and two young children and decided to splurge on a "suite" at the Sofitel, given its excellent reviews on Trip Advisor. Although I lived in Chicago for six years, I've been away for nearly as long. Therefore, I assumed from the hotel's name "Sofitel at the Chicago Water Tower" that it was actually in the Water Tower Building. That of course is the Ritz, and the Sofitel is actually a block or two away.

When we got up to our room, I was a bit disappointed as I had imagined a true suite with a separate bedroom where we could put our kids to sleep and close the door. When I called the front desk, they indicated that they did have such rooms, but it would be a $50 upgrade/night. We decided to do it, even though we were already paying over $200/night. I'm very glad we did.

The the second room was much larger, and we did end up putting the kids to bed and spending the evening talking with friends. One of our friends was pregnant and ended up going into labor that night right in our room. We were able to get her over to Northwestern very easily while her husband went and grabbed the bag with all of their supplies. The comforts of the room were very nice to have in that situation.

The only disappointment came when we called housekeeping around 1 PM to have them put sheets on the rollaway bed so our daughter could nap. They indicated they would bring them right up. I called again after 20 minutes, and they seemed surprised that I wanted them right away, but assured me someone was on the way. The concierge even called five minutes later to see if someone had brought them. Unfortunately, we still didn't have the sheets. After ninety minutes, we still didn't have any sheets and it was too late for her to take a nap.

I called the manager (Jeff) later in the day to explain the situation. He was very apologetic, and assured me that he would personally make sure the sofabed was made up before we returned from dinner. When we did return, the bed was made and Jeff had even given the kids cookies and milk and a free movie. It was a very kind gesture and much appreciated gesture. I know that lapses in service can occur, but responses like Jeff's make me forget about them and remember the best things about the hotel. I'll definitely consider the Sofitel next time I'm looking to splurge in Chicago.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since April 07, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
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Great Location, Great Hotel!

Sofitel Chicago Water Tower

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4 of 5 stars
PackLitely   16 contributions
Cary, North Carolina
Jul 9, 2009 | Trip type: Couples

We spent our 4th of July weekend at Sofitel, and would definitely return again, the rooms are great, the beds are comfortable and the bathrooms are spacious, modern, and well appointed. We didnt try any of the restaurants, however we did hang out at the bar, use the business center to check in online for our flights early, and also found the stocked mini fridge conveinent (fee for food and drinks of course). THis location is walking distance to Michigan and State Sts and also very close to rush st for great bars and restaurants. Tempo Cafe - next door to hotel is also great for brunch or late night dining - just note that they only take cash and tend to have a wait around breakfast/brunch times. You will also be in walking distance to Walgreens for anything you need as well as a Giordano's for great pizza - love this place and would definitely return! We had a basic room and it was just fine for us, since we were out and about most of the day

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 12, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Stay

Sofitel Chicago Water Tower

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5 of 5 stars
iceal   14 contributions
South Milwaukee, Wisconsin
Jul 8, 2009 | Trip type: Couples

Had a great stay at the Sofitel. From the front desk to the bartenders and housekeep. Great place to stay for the price. Much different from other hotels. Very modern and upscale.We had a problem with our bill because we move some of the item in the mini refrig to fit our left over dinner food. Call the front desk and asked for a small frig and recieved one with no charge. Our bill was fixed and our stay was great. A very quite hotel.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since February 23, 2003
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d236299?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Beautiful.

Sofitel Chicago Water Tower

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5 of 5 stars
bddfc99   7 contributions
Columbus, Ohio
Jul 7, 2009 | Trip type: Couples

Simply the nicest hotel I've ever stayed in. The building, staff, beds and bathroom are all exquisite.

We don't normally spend this much on a room, but it was worth it.

Well worth the price...

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 07, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d236299?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Location, Style and Comfort

Sofitel Chicago Water Tower

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5 of 5 stars
tommyrey   3 contributions
St Paul Minnesota
Jul 6, 2009 | Trip type: Couples

We stayed at the Sofitel Water Tower over the 4th of July weekend and it was a very nice experience. The hotel is a bit mis-named since the Water Tower is at least 5-6 blocks away and you can't even see it from the hotel, but that is fine. The hotel is close enough to the hustle and bustle of Michigan Ave to be convenient but far enough away that the traffic is light and the pace is a lot quieter. It is across from a lovely small park and just a few blocks from the nightlife on Rush Street and the condos and rowhouses of the Gold Coast. So a very nice spot to be.

Our room on the 30th floor had a commanding view and was very nicely appointed. The bed was extremely comfortable and inviting. Modern art, a flat screen TV, a large desk and an lounge chair with footstool completed the room. The bathroom was very nice with lots of marble, nice lighting and nice amenities. Bring your own washcloth though as they only offer little mitts that may work well in the large tub but are not much use in the shower. Things that were missing that were a little surprising at a hotel of this caliber were a morning newspaper and no in room coffeemaker or free coffee in the lobby. And while the complimentary bottles of Evian water that accompanied the turndown service were welcome, so would have been some chocolates or mints. Check in service was very professional with the desk clerk even walking around the counter and into the lobby to welcome you and hand you your key card.

We had an even numbered room and while it had nice city views, we suspect the views would be better on the odd number rooms since they would face Michigan Ave and Lake Michigan.

A very nice place to stay. In the neighborhood we would recommend Bistro 110 and Devon Seafood Grill for closeby dining and the Lux Bar off nearby Rush Street for breakfast starting at 8 am.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 19, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d236299?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $260 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Sofitel Chicago Water Tower Also Known As

  • Sofitel Chicago Water Hotel
  • Sofitel Chicago
  • Sofitel Water Tower Hotel Chicago
  • Chicago Sofitel
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611