This hotel deserves to be in the Top 20 for all hotels in Chicago. It is comfortable, with appropriate amenities (whirlpool, dry sauna, small workout room, free breakfast). I stay here about 5 times a year when visiting Chicago.

The staff are helpful and friendly but not overly solicitious (which is good in my book), the hotel is nicely decorated in the deco style and the rooms are smallish but easy to maneuver around - bathrooms are perfectly adequate with stocked amenities.

I have noticed more and more families are staying here, and the breakfast room is a freak show of children at certain hours of the morning with Cheerios and Bananas all over the place, but on the whole it is a pleasant stay and very nicely situated downtown.

This used to be a nice hotel for business and European travelers, but word has gotten out, prices have gone up, and you see many more "t-shirt and white socks" tourists with small children. Be forewarned if you mean to check in at 3 pm as it is crawling with tourists needing lots of advice from staff about where to go, what to do, where is the bus, where is the Red Line El (hint: around the corner at State St. to your left past Weber Grill). But hey, its a Comfort Inn, so it is what it is.

Still, a good place to stay. Rooms are quiet. Beds could have a better thread count for the sheets considering the price of the room (which are crawling higher even during the slow seasons).

My only real complaint is that the front desk staff (during my stay at least) are clueless to their internet service. Above the 3rd floor, the hotel is not wireless, which I would HIGHLY recommend to this hotel. I plugged in my computer and know how to handle settings (disable wireless, use LAN connections, etc.) and the hotel staff kept telling me it was my computer when I knew the problem was their connection (or lack thereof).

When I called tech support, they told me the hotel indeed needed to reset their internet server, which no one knew how to do at the hotel, so the "free internet" didn't count this last trip. I moved over to the Palmer House for another stay later that week and plugged right in (they are also not wireless and charge 9.95 per 24 hours) and was immediately on the net. But then that is comparing apples to oranges - the Palmer House has its own I.T. staff.

So for what its worth, a good hotel which is changing over to a more touristy spot.

Went for a "girls' weekend"; 7 of us stayed at the Comfort Inn. We had 3 rooms with 2 double beds, and one room with 1 queen bed. It was WONDERFUL. Everything was new, clean, contemporary. Our room had a fridge, coffee maker, microwave, wet bar, safe, hairdryer, two phones, CD player, and plenty of fluffy towels. Beds were comfy. Climate control worked great, and shower spray was nice and strong. Staff was excellent! Great customer service from everyone we encountered. Excellent continental breakfast (expanded) and coffee and tea available 24 hours a day. PERFECT location. Some of the complaints I read on Tripadvisor about rooms being too small ... our rooms with 2 double beds were quite large. The room with 1 queen bed was certainly smaller ... but I think you get what you pay for. There was some noise because our room was close to a parking structure (car alarms, etc.), but you gotta expect that when you're staying in a big city. Bring your foam earplugs and you'll sleep comfy and cozy like a baby. I travel extensively and this was an above-average hotel stay!

First the pros: in the city center with many dinner options around (Rush str., Weber's Grill, Starbucks just around the corner), the breakfast buffet was monotonous but ok. Several breads, donuts, coffee, milk, juices but everything on plastic plates. Very clean.
Cons: tiny! And I say that being European. The rooms in this hotel are little cages. Suffocating atmosphere reinforced by the view from our window (see pix). The room hardly fitted me and my suitcase. Noisy! Terribly! The door of our room did not close well-and I mean the door giving to the corridor so we had to wake up the entire night (every night!) from the voices of other people coming in their rooms. Very unpleasant. The Internet did NOT work and noone cared. Basically the front desk staff couldn't care less about the guests. Unfriendliness behaviour which shocked me given how wonderful Chicagoeans are. So if you travel for business, you'd better forget about this hotel or be prepared to have a not working Internet and noone willing to fix the problem. Not sure if I will stay there again unless I cant find anything more decent at a similar prce in the city.

Fabulous hotel. We thoroughly enjoyed our stay in Chicago - fantastic city - and the hotel contributed to our experience. Great room, good bed, perfect night's sleep (couldn't hear any noise, but then again, we were so tired from a full day's entertainment in the city), great service. Only caveat is the parking. They need to tell ALL guests that if they're driving, make sure to park in the loading zone in front of the hotel, pick up a transponder and park in the Nordstrom parking garage (connected to the hotel). Guests then need to exit the garage BEFORE checking out, park in the same loading zone in front, drop off transponder at the same time as check-out. This wasn't made clear when booking and would have saved some confusion. That said, it's a v. minor issue. I read the reviews here and figured it would be a little confusing, but wasn't sure how. Even if you drive to the garage without the transponder, you can still pick it up at the hotel at check in and just show it to the attendant on the way out, before checking out. Apart from this, fantastic stay. Would definitely come here again AND recommend to everyone I know, esp. considering extortionate prices of other Chicago hotels.