This is the second year we stayed at this hotel for a weekend in Chicago. The hotel was clean and an affordable rate.
There was one disappointing thing this year. When we checked in we were handed the room key with a note taped on the inside telling me about a survey and asking for a score of 10 and to call the manager if there was any problems. We left our room at 9am the next morning and did not return until 10:30pm. Our room had not been cleaned and resupplied. The front desk did have us come down to get towels and coffee packs. We had friends stay right next to our room and their room was cleaned.
To me, it was not worth contacting the manager on her cell phone at 10:30 at night. I left a message for her a few days later breifly explaining and asking she call me. I was not looking for anything back, just wanted to explain the front desk told me they were short housekeeping help.
I never got a call back from the manager and it is odd when they are pleading for a score of 10 on the survey. The other interesting thing is that they never did send me a survey like I had received from other LaQuinta Inn stays. They must be able to control that somehow.
I will probably stay at a hotel next year that talks the talk and walks the walk on responding to customers.
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