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La Quinta Inn & Suites Chicago-Northshore: Traveler Reviews


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75% Recommend
3.5 of 5 stars 8 reviews
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By trip type
All (8)
[ Date ] [ Rating ]
Manager lacks customer relations skills

La Quinta Inn & Suites Chicago-Northshore

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1 of 5 stars
racmarie   2 contributions
San Francisco
Jun 7, 2009 | Trip type: Business, Solo travel

I stayed at this La Quinta for 2 nights in April. The room was fantastic... clean, up-to-date furnishings, spatious. It's too bad that the management and staff aren't up to par.

About 6 hours after checking out, I realized that I left a number of (very expensive) clothing items in the closet and bathroom hanger. I immediately called the front desk and was informed that the cleaning staff had left for the night. She said my items were probably locked away and to call back the next day. My boyfriend called early the next morning and was told that my items were nowhere to be found. I called later to speak with the "acting" manager and was treated VERY poorly. She reminded me that they were not responsible for items left, never apologized, and was extremely short and dismissive to me. She acted as if I was a bother to her and audibly sighed several times. This was unnecessary, as I had never once raised my voice or asked for a discount/reinbursement of any kind. A simple "I'm sorry this happened. We'll keep our eyes out for your items." would have been sufficient.

This was a disappointing end to what would have been a wonderful stay.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since August 14, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $119 (year-round)
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No response from Manager

La Quinta Inn & Suites Chicago-Northshore

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3 of 5 stars
vbfamily   10 contributions
SE, WI
Jan 26, 2009 | Trip type: Couples
1/1 found this review helpful

This is the second year we stayed at this hotel for a weekend in Chicago. The hotel was clean and an affordable rate.

There was one disappointing thing this year. When we checked in we were handed the room key with a note taped on the inside telling me about a survey and asking for a score of 10 and to call the manager if there was any problems. We left our room at 9am the next morning and did not return until 10:30pm. Our room had not been cleaned and resupplied. The front desk did have us come down to get towels and coffee packs. We had friends stay right next to our room and their room was cleaned.
To me, it was not worth contacting the manager on her cell phone at 10:30 at night. I left a message for her a few days later breifly explaining and asking she call me. I was not looking for anything back, just wanted to explain the front desk told me they were short housekeeping help.

I never got a call back from the manager and it is odd when they are pleading for a score of 10 on the survey. The other interesting thing is that they never did send me a survey like I had received from other LaQuinta Inn stays. They must be able to control that somehow.

I will probably stay at a hotel next year that talks the talk and walks the walk on responding to customers.

  • Liked — Price
  • Disliked — Unresponsive manager
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 29, 2007
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $119 (year-round)
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Very good! Great Stay

La Quinta Inn & Suites Chicago-Northshore

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4 of 5 stars
R0sie13   12 contributions
Iowa
Aug 18, 2008 | Trip type: Business, Family

Stayed in this hotel to attend an event in North Chicago, IL. Very conveniently located. Hotel was very quiet.
Our stay started off a little shaky. Reserved a non-smoking room but when got to the room it reeked of smoke. We were promptly moved to another room. Nice big pool.
Nice breakfast in the AM.

Not close to downtown Chicago. Wouldn't recommend if you want to do a lot downtown.

  • Liked — Great value, nice big rooms!
  • Disliked — No dislikes
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family with young children
  • Age group 35-49
  • Member since August 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Theme / Amusement park, Business meeting / Event, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $119 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Staff, Clean Rooms, Super Pool, Convenient Location

La Quinta Inn & Suites Chicago-Northshore

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5 of 5 stars
Maquoketa Mark   23 contributions
Maquoketa, IA
Sep 15, 2006
1/1 found this review helpful

This is a great hotel. It is now a La Quinta property but with the same great staff. I have stayed here dozens of times over the past 7 years. Always great, always friendly.

  • Date of stay August 2006
  • Member since April 03, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $119 (year-round)
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Great Hotel

La Quinta Inn & Suites Chicago-Northshore

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5 of 5 stars
MMLurker   1 contribution
St. Louis
Sep 19, 2005
2/2 found this review helpful

We really enjoyed our stay here. The rooms are exceptionally large and clean. The hotel is right near the highway and not far from downtown, and for SO much less expensive than staying in a comperable place in the city. Pretty standard continental breakfast, but a little better than average as they had a make-your-own belgin waffle maker, which were great! I'd highly recommend this place.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2005
  • Member since September 19, 2005
  • I recommend this hotel for Pet owners, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d248638?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $119 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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La Quinta Inn & Suites Chicago-Northshore Also Known As

  • La Quinta Chicago
  • La Quinta Bannockburn
Address: 2000 Lakeside Drive, Chicago, IL 60015