I stayed at this La Quinta for 2 nights in April. The room was fantastic... clean, up-to-date furnishings, spatious. It's too bad that the management and staff aren't up to par.
About 6 hours after checking out, I realized that I left a number of (very expensive) clothing items in the closet and bathroom hanger. I immediately called the front desk and was informed that the cleaning staff had left for the night. She said my items were probably locked away and to call back the next day. My boyfriend called early the next morning and was told that my items were nowhere to be found. I called later to speak with the "acting" manager and was treated VERY poorly. She reminded me that they were not responsible for items left, never apologized, and was extremely short and dismissive to me. She acted as if I was a bother to her and audibly sighed several times. This was unnecessary, as I had never once raised my voice or asked for a discount/reinbursement of any kind. A simple "I'm sorry this happened. We'll keep our eyes out for your items." would have been sufficient.
This was a disappointing end to what would have been a wonderful stay.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
