I stayed at this La Quinta for 2 nights in April. The room was fantastic... clean, up-to-date furnishings, spatious. It's too bad that the management and staff aren't up to par.

About 6 hours after checking out, I realized that I left a number of (very expensive) clothing items in the closet and bathroom hanger. I immediately called the front desk and was informed that the cleaning staff had left for the night. She said my items were probably locked away and to call back the next day. My boyfriend called early the next morning and was told that my items were nowhere to be found. I called later to speak with the "acting" manager and was treated VERY poorly. She reminded me that they were not responsible for items left, never apologized, and was extremely short and dismissive to me. She acted as if I was a bother to her and audibly sighed several times. This was unnecessary, as I had never once raised my voice or asked for a discount/reinbursement of any kind. A simple "I'm sorry this happened. We'll keep our eyes out for your items." would have been sufficient.

This was a disappointing end to what would have been a wonderful stay.

This is the second year we stayed at this hotel for a weekend in Chicago. The hotel was clean and an affordable rate.

There was one disappointing thing this year. When we checked in we were handed the room key with a note taped on the inside telling me about a survey and asking for a score of 10 and to call the manager if there was any problems. We left our room at 9am the next morning and did not return until 10:30pm. Our room had not been cleaned and resupplied. The front desk did have us come down to get towels and coffee packs. We had friends stay right next to our room and their room was cleaned.
To me, it was not worth contacting the manager on her cell phone at 10:30 at night. I left a message for her a few days later breifly explaining and asking she call me. I was not looking for anything back, just wanted to explain the front desk told me they were short housekeeping help.

I never got a call back from the manager and it is odd when they are pleading for a score of 10 on the survey. The other interesting thing is that they never did send me a survey like I had received from other LaQuinta Inn stays. They must be able to control that somehow.

I will probably stay at a hotel next year that talks the talk and walks the walk on responding to customers.

Stayed in this hotel to attend an event in North Chicago, IL. Very conveniently located. Hotel was very quiet.
Our stay started off a little shaky. Reserved a non-smoking room but when got to the room it reeked of smoke. We were promptly moved to another room. Nice big pool.
Nice breakfast in the AM.

Not close to downtown Chicago. Wouldn't recommend if you want to do a lot downtown.

This is a great hotel. It is now a La Quinta property but with the same great staff. I have stayed here dozens of times over the past 7 years. Always great, always friendly.