I stayed at this hotel for two nights while visiting Chicago on business in September 2007. The location is excellent being between the financial district and the Magnificent Mile. However, the elevators simply do not work properly, and it is not the place to stay should you need to get to and from your room quickly or frequently. I saw several customers have trouble getting to their rooms, and the front desk staff were nonchalant, and would not even allow customers to take the stairs. (This is obviously a persistent problem.) Nevertheless, it is probably good value for your money, and in a good location.

We loved this hotel! The location was excellent. Easy walking to Navy Pier, Magnificient Mile, and tons of restaurants! Hotel was clean and the staff was so friendly. They have computers on the second floor with free high speed internet also. The only downfall is that it is a highrise and there are only two elevators. They are very slow. Sometimes I would have to wait 5 minutes or so for an elevator. That is really irritating if you forgot something and wanted to run back to the room! Plus we were on the 15th floor so we couldn't take the stairs! Other than that, the hotel was wonderful!

My boyfriend and I are in college and went to Chicago for spring break. This hotel was perfect. Right on Wacker and Michigan avenue...in the heart of the city. We walked everywhere! The staff was very helpful, we arrived at 10 am and got to check in early and the concierge helped us figure out where to eat lunch and where to begin our day. It's incredibly clean and safe. You have to have your key in order to use the elevator. The rooms aren't small, they are just long and narrow. I could foresee it being a problem for someone who wants to relax at the hotel, but it is still very nice...and who goes to Chicago to lay around in the hotel room anyway? I'm an architecture major and would like to note that this hotel is in the historic lincoln tower, a 40 story structure which used to be the cities largest skyscraper...( many many years ago obviously!)
Also, the beds have down comforters, the bathroom is quite large, looks newly remodeled and has a great shower.
The only bad thing I have to say about this place is that the wireless internet went in and out a few days that we were there. We called the front desk and they said it had been happening lately and they didn't know why...so perhaps it has been fixed now.
Overall, I highly recommend this hotel for just about anyone who wants to be right in the center of downtown Chicago.

First of all, I'll list what I thought was good about Club Quarters: The room was only $128/night, and I upgraded to a "suite" for an extra $25/night. It was very close to good restaurants, to the conference I was attending at the Hyatt, and to the Miracle Mile for shopping! There was a good-sized bathroom with a great shower and very comfy pillows on the bed.

The downside is this: A "suite" is really just a regular-sized hotel room -- the rooms at Club Quarters are teeny-tiny. When I got off the elevator onto the 14th floor, it smelled like smoke. There was also a little "open refrigerator" built into the wall across from the elevator that contained what I thought were bottles of water, which I loved because I drink a lot of water throughout the day. But when I went to get one, I found that they were empty water bottles that you could refill using the provided "nozzles" like you would find in the door of a refrigerator. However, I didn't know how well the bottles were cleaned and didn't take one. I instead would refill my own water bottle when I needed to.

When I got into my room, it was a bit musty smelling, and some of the furniture, like the shelf at the head of the bed, hadn't been dusted in ages. I could literally mark a line in the dust with my finger. There was a stain on the carpet, the phone next to the bed didn't work, the toilet was in need of fixing because it wouldn't flush and just kept running. It kind of gave me the heebie-jeebies, but I was in town for a conference, there was no availability for less than $450 anywhere else, and I figured it was just for 2 nights, so I'd tough it out. There was also no in-room safe, so I had to reserve a safe-deposit box. Each time I had to access it, I had to wait for a staff member to become available to get it for me, which was a little inconvenient.

There was an exercise room in the basement level of the hotel. It was small, the equipment was ancient, and the weight bench had a broken seat. Also, the ventilation wasn't great, and the temperature was 78 degrees with no hope of cooling off. That said, it was still possible to get a good work out in. The sign said that the gym didn't open til 6 a.m., but if you needed to work out earlier than that, the staff would open the room for you.

I alerted them to the state of my room, and everything was cleaned or fixed within a few hours, so I have to say that they were very responsive.

My conclusion: I tried a chain I wasn't familiar with because of the great price, and while it was okay for 2 nights, I would never do it again.