This hotel is in a great location-right near Michigan Avenue and all that offers. I stayed in a club size room on a recent business trip and it was perfect for what I needed. The room was on the smaller side, but I didn't need a lot of space. The small window offered a great view of the Chicago River. The internet worked well enough-my only complaint was that the TV couldn't swivel to face the bed (though I don't think that's a problem with all room setups.) The staff was very friendly and helpful in answering my questions, and the parking was close enough. All in all, a great room if you don't need a ton of luxury or space.

I feel that this wasn't really a hotel and I would have left if I could have. The staff was pleasant and very helpful but couldn't overcome the basic design flaws and upkeep.

No way this place deserves 3.5 stars on Hotwire's rating system. The price of $75 was a rip-off.

We were in room 3303, a corner riverview with a king. Several people at differrent times said this was one of the really good rooms.

-Shear curtains were shredded, heavy curtains had smoke and burn marks. This was a non-smoking room

-The king bed had a flat queen bottom sheet that you couldn't tuck in, it barely covered the mattress. That was the largest sheet they had.

-No regular coffee, just decaf. I asked for regular and they brought it but took the decaf with them.

-No luggage stand, they said the room was too small for one. They brought it up and they were almost right. Smallest room I've ever seen other than a Microtel. Just barely larger.

The TV was tiny and in the farthest possible spot, no ,way to view from bed. I've seem better tv's at Red Roof.

I coild go on but suffice it to say---NO. If this place was that cheap on Hotwire, I should have gone for the 4-Star for $5 a night more. I've rented 3.5-Star rooms before and got the Hyatt. I'll never do a 3.5-Star room again, afraid I'll get stuck here.

nice enough...check-in dude acted like he was doing me a big favor giving me a king-size bed, as they were out of queens. Woo-hoo! If I had made my own reservation, instead of our company picking this place for us, I would have got this as a matter of course... No tub, just shower; old tube tv. Was cold close to window. One light by bed didn't work, stopper in sink wouldn't stay stopped, and shower head had a leak in back, squirting water in reverse....what left bad impression (and was the last interaction I had with staff) was when I was checking out, I wanted to tell person behind desk about these things that needed fixing, and *she did not even interrupt her conversation with her colleague or even LOOK at me while she handed me my receipt*. I -did- interrupt her to tell her.....but no "how was your stay/ how was the room/thank you and we'll see you next time". It's a shame that the art of recognizing a customer (hint: LOOK AT him/her!) does not seem to be part of the training here. The fact that I feel strongly enough to post this review should be an indicator that customers value people skills! and deplore their absence in a person employed in a service industry!

In terms of location, Club Quarters on Wacker can hardly be beat. It's right near Michigan Avenue and the Magnificent Mile and most of the rooms have great views of the Chicago River and its landmark buildings -- the upper floors give a view of the Lake. The rooms are on the small size, but very clean and quiet. My room had only a shower stall and no tub (but I only take a shower anyhow). The price was very good indeed, and I checked in and out without a glitch.

Bella Bacino's, the restaurant on the ground floor, offered excellent Chicago-style pizza and interesting beers on tap. Yum!!

A couple negatives: the Wi-Fi was weak and intermittent. No sort of breakfast is offered, which I don't really see as a problem -- but I wanted to get a cup of coffee on my way out to my conference in the morning and they were out at the moment. Grrr -- must have coffee!

But overall it was a good experience and I would recommend it. You're not paying anything near a luxury price, so don't expect luxury -- just a decent room in a great location.