I travel for work so my expectations of a hotel are pretty minimal- clean, moderately friendly, good local. This hotel was in a decent location, but a little further from the convention center than I would have liked, however that is not their issue.
The building itself was a beautiful, old hotel that has been supposedly renovated, however I think that might have been in the 70s. In general everything, especially the furniture, is beat up.
I was prepared for small rooms, and that was not so bad. The good news is that the view from the 35th floor was gorgeous. Unfortunately that is the only nice thing about the room. The bedding and furniture were terribly beat up. I really question how sanitary their bedding was. The HVAC in my room was so bad that I had to open all 4 windows, even in the snow storm, and I'm from the south. The halls and room had a musty odor. The carpet was stained and burned, as was the curtains.
The television worked intermittently for half the channels. It had not been dusted since possibly when it was purchased sometime in the 80's (small old tv). The walls could have used a coat of paint (room and hall).
The fitness center was almost nonexistent and 1 of the 2 treadmills was broken.
The wireless internet had an inconsistent signal.
The staff service was average, except in the restaurant. I was pretty excited about the restaurant based on a review I read, however I did not have consistent experiences. I ate there for breakfast one morning, and the service was absolutely atrocious. I had to BEG for seconds and thirds on coffee, and the frustrating thing was that I was sitting in the path of traffic back & forth to the kitchen so you think someone would have noticed. I sat in the same spot for dinner and it might as well been a different restaurant because the food was pretty good, and the service was AMAZING.
So all in all, it wasn't the worst trip, but I would definitely pay slightly more to stay at a better hotel, and will never try this brand again.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
