When we arrived at the hotel, we was well greeted and got our room within 5 mins. but when we got to the room, the airwas not on and the room felt like it was a 100 degrees. We turn on the air and left and when we returned to the room it only cooled a little. Later that night we bought a phone card out of the lobby and tried to use it, but it did not work, so we contacted the recepotnist and she came and also could not get the phone working. The next morning the horrible stay was reversed when we had the best breakfast we have had in a hotel.