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Renaissance Chicago O'Hare Suites Hotel: Traveler Reviews


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94% Recommend
4.0 of 5 stars 127 reviews
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They Ripped me off with unauthorized charges on my credit card

Renaissance Chicago O'Hare Suites Hotel

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1 of 5 stars
MDP716   1 contribution
Chicago burbs
May 16, 2009 | Trip type: Couples
0/3 found this review helpful

The hotel is nice enough. But beware, they will hit your credit card with charges you will know little to nothing about until you get your credit card bill.

We were at a function downtown and pre-paid for a room at this hotel. The hotel is nice as was the room. However, if you drive there and expect to park your car there please think twice.

When we arrived it was raining, the valet service had cars parked in every conceivable spot, include more than a dozen cars with only two wheels still on the pavement and the rest of the car up over the curb. As a result, we were greated near the street by the value and handed our claim ticket. We walked into the front entrance and directly to the front desk to check in.

No where did we see a sign advising of the parking charge for guests that park there. There is a sign, but it is way over on the side of the building next to the garage exit - not someplace we came anywhere close to. We were not informed by any staff of any charges for parking. I know some hotels do charge their guests for parking, but others do not.

We stayed the night and when we left I checked out at the front desk and they said everything was taken care of. So I dropped off the room keys and went to get our car. We were not offered nor given a receipt. I assumed there was no need since there was no reason to have additional charges other than what I already paid for when I booked the room.

Handing the car claim ticket to the valet service we then waited for the car to be brought out. And waited, and waited - we waited over 30 minutes. Again the drive was completely packed with parked cars they had yet to relocate into the parking garage. So when our car finally came out they had only one place they could put it and that was out near the street again - at least this time it was not raining.

Having to check my credit card account for other reasons today I noticed several charges from the hotel. One was 25.01, and the other was 19.99. So I called, they had no idea what those charges were for - supposedly my card was to be charged $45 for parking and $5.99 for a bottle of water from the mini-bar that we never even opened.

Parking in downtown Chicago on a weekend for any overnight rarely costs more than $25 at any parking garage. Thus this charge, which they neither got my consent for nor did they inform me of it at any time while at the hotel, is very excessive.

After speaking with a manager at the hotel they agreed to remove the mini-bar charge, but refused to remove the parking charge.

I have a great deal of problem with any business that takes free license to charge your credit cards without first informing you of those charges and obtaining your consent for those charges. Because they seem to be able to do this and have no problem doing it I would strongly advise that you avoid this hotel.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since May 16, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Superior Location to Airport, Nice Rooms

Renaissance Chicago O'Hare Suites Hotel

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4 of 5 stars
jayseae   34 contributions
Charlotte, North Carolina
May 5, 2009 | Trip type: Couples
2/2 found this review helpful

We stayed two nights in this hotel, just a short distance from Chicago's O'Hare airport. The hotel offers a free shuttle service to and from the airport that runs about every 20 minutes, you can take the CTA blue line, which is just a 5-minute walk from the front door of the hotel, or I'm sure you can call a cab too (we didn't use a cab at all).

The rooms of the hotel are nice, if a bit modern. The noise of the airport isn't bad, though there is an airplane headed overhead from time to time that you can hear. For being so close to one of the world's busiest airports, it's surprisingly quiet. Our room had no bathtub in it, which wasn't a big deal, but if for some reason you like a tub, this might be an issue for you. Check to see if they have one.

While the hotel offers a unique 'dive in' movie every Friday and Saturday night at their indoor pool, where you can pull up a float or a lounge chair and watch a family movie by the pool, in practice it doesn't work very well. First, you can't listen to it because, well, kids are loud and pool enclosures tend to echo. Second, you can't see it very well because pools need a certain amount of lighting and the hotel didn't choose to use a very powerful projector. So if you want to choose this place solely for this purpose, it might not be the best choice.

As you might surmise, the hotel isn't really family-friendly. This isn't to say it's a bad hotel, as it's not. It appears to be quite new, and everything is rather nice. But it is nestled among several office buildings, meaning there are really no choices for anything to do outside 'working hours', and very few things to do even inside those hours. The buildings themselves are alongside a rather large freeway. A somewhat residential area is available across the freeway, and there is a footpath across the freeway - but it's a bit of a hike.

Because of that, the lack of a tub, and the design of the hotel's eating facilities, it is somewhat surprising that they even have a family night such as this one, as the two don't really fit together. But for us, the hotel served the purpose well, and we could easily catch the train into town when we needed to do so. Speaking of which, the best deal we found was to get a Visitor Pass - $5 for 24 hours of unlimited riding of trains and buses, available at a number of locations, including the airport.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2006
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 21, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
NO CONCIERGE AVAILABLE!

Renaissance Chicago O'Hare Suites Hotel

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1 of 5 stars
JOHN11SanAntonio   1 contribution
san antonio
Apr 21, 2009 | Trip type: Couples
0/2 found this review helpful

I really wanted to like this hotel but the fact that they didn't have a concierge available (especially first time in Chicago) Concierge leaves at 10:30am. and you have to be an Elite member to get access to the concierge lounge.

  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since January 19, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great stay and fly hotel!

Renaissance Chicago O'Hare Suites Hotel

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4 of 5 stars
zilphap   24 contributions
Oconomowoc, Wisconsin
Apr 6, 2009 | Trip type: Couples

This hotel is located 5 minutes from O'Hare. The parking for our car was a covered structure, which was better than other hotels. They have 24 hour service to the airport. The hotel suite was roomy. It was clean. The bed was comfortable. The staff was VERY courteous. The van driver was quite helpful, particularly since my husband is handicapped.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Decent Room, nice hotel overall, but does not appear to have Marriott Revive Bedding

Renaissance Chicago O'Hare Suites Hotel

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3 of 5 stars
spdst13   1 contribution
Conshohocken, Pennsylvania
Feb 26, 2009 | Trip type: Business, Solo travel

This hotel is fairly nice. The front desk staff was very friendly and the room was very clean. My only complaint was the bedding. Most Marriott hotels have upgraded to the Marriott Revive bedding, but this hotel does not appear to have done so. The bed was very firm and not as comfortable as I'm accustomed to at most Marriott/Renaissance hotels. It also does not yet have flat screen/hdtv. While this hotel was nice, I gave it an average rating in comparison to most other Marriotts.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 25-34
  • Member since November 26, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d262831?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Renaissance Chicago O'Hare Suites Hotel Also Known As

  • Renaissance Chicago
  • Renaissance Chicago o Hare Hotel
  • Chicago Renaissance
Address: 8500 West Bryn Mawr Avenue, Chicago, IL 60631