The hotel is nice enough. But beware, they will hit your credit card with charges you will know little to nothing about until you get your credit card bill.
We were at a function downtown and pre-paid for a room at this hotel. The hotel is nice as was the room. However, if you drive there and expect to park your car there please think twice.
When we arrived it was raining, the valet service had cars parked in every conceivable spot, include more than a dozen cars with only two wheels still on the pavement and the rest of the car up over the curb. As a result, we were greated near the street by the value and handed our claim ticket. We walked into the front entrance and directly to the front desk to check in.
No where did we see a sign advising of the parking charge for guests that park there. There is a sign, but it is way over on the side of the building next to the garage exit - not someplace we came anywhere close to. We were not informed by any staff of any charges for parking. I know some hotels do charge their guests for parking, but others do not.
We stayed the night and when we left I checked out at the front desk and they said everything was taken care of. So I dropped off the room keys and went to get our car. We were not offered nor given a receipt. I assumed there was no need since there was no reason to have additional charges other than what I already paid for when I booked the room.
Handing the car claim ticket to the valet service we then waited for the car to be brought out. And waited, and waited - we waited over 30 minutes. Again the drive was completely packed with parked cars they had yet to relocate into the parking garage. So when our car finally came out they had only one place they could put it and that was out near the street again - at least this time it was not raining.
Having to check my credit card account for other reasons today I noticed several charges from the hotel. One was 25.01, and the other was 19.99. So I called, they had no idea what those charges were for - supposedly my card was to be charged $45 for parking and $5.99 for a bottle of water from the mini-bar that we never even opened.
Parking in downtown Chicago on a weekend for any overnight rarely costs more than $25 at any parking garage. Thus this charge, which they neither got my consent for nor did they inform me of it at any time while at the hotel, is very excessive.
After speaking with a manager at the hotel they agreed to remove the mini-bar charge, but refused to remove the parking charge.
I have a great deal of problem with any business that takes free license to charge your credit cards without first informing you of those charges and obtaining your consent for those charges. Because they seem to be able to do this and have no problem doing it I would strongly advise that you avoid this hotel.
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