Upon arrival we checked in. Once we reached our floor we stepped out of the elevator and the cleaning lady was sitting on the floor taking her break drinking her water and eating something.
The room was ok but not worth the $$. My daughter went to use the bathroom and the door came off the track. The door is really heavy and you have to lift it from the front, it took two people lift it and put it back on the track.
We called down to the front desk and ask for a maintenance person to come up and fix the door. We waited and waited no one showed up. The door again came off the track, this went on for a full day. Finally the next day my son inlaw told a cleaning lady in the hall and she called to have some one come up immediately that it was dangerous. Well it was dangerous not only could someone physically get hurt but God forbid there was a fire you wouldn't be able to get out of the bathroom.
Then there was the BEAR Convention. Well they took over the whole lobby the whole weekend. Plus the men holding hands and hanging on eachother was Not a pleasant sight.
The worst was being in the dining room facing the patio and have to watch these 300lb + gay men carryon.
My son inlaw went to the front desk and they told him the next time they took over the lobby to have security called. Well they took over the lobby the whole weekend and from the front desk you could see it!
Then last but not least when I made the reservation I was told there was a pool. I packed my suit and was all ready to go to the pool. I called the front desk to ask where the pool was. I was told they don't have a pool but have access to the use of a pool....
2 Blocks away! Like we were going to walk to blocks to the pool NOT.
When we returned home I called the corporate office to tell them of my experience and the lady really didn't care. She was abrupt and rude. One thing she wanted to do.... give
me 5000 points to stay at one of there hotels in the future. I told her to keep her points.
Save your money and go to a Hotel 6 or Courtyard!
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