Upon arrival we checked in. Once we reached our floor we stepped out of the elevator and the cleaning lady was sitting on the floor taking her break drinking her water and eating something.
The room was ok but not worth the $$. My daughter went to use the bathroom and the door came off the track. The door is really heavy and you have to lift it from the front, it took two people lift it and put it back on the track.
We called down to the front desk and ask for a maintenance person to come up and fix the door. We waited and waited no one showed up. The door again came off the track, this went on for a full day. Finally the next day my son inlaw told a cleaning lady in the hall and she called to have some one come up immediately that it was dangerous. Well it was dangerous not only could someone physically get hurt but God forbid there was a fire you wouldn't be able to get out of the bathroom.
Then there was the BEAR Convention. Well they took over the whole lobby the whole weekend. Plus the men holding hands and hanging on eachother was Not a pleasant sight.
The worst was being in the dining room facing the patio and have to watch these 300lb + gay men carryon.
My son inlaw went to the front desk and they told him the next time they took over the lobby to have security called. Well they took over the lobby the whole weekend and from the front desk you could see it!
Then last but not least when I made the reservation I was told there was a pool. I packed my suit and was all ready to go to the pool. I called the front desk to ask where the pool was. I was told they don't have a pool but have access to the use of a pool....
2 Blocks away! Like we were going to walk to blocks to the pool NOT.

When we returned home I called the corporate office to tell them of my experience and the lady really didn't care. She was abrupt and rude. One thing she wanted to do.... give
me 5000 points to stay at one of there hotels in the future. I told her to keep her points.

Save your money and go to a Hotel 6 or Courtyard!

My comrade and I stayed here during the most recent NRA restaurant show. Despite warnings about a parking fee, no such thinhg was added to our bill. We didn't have a vehicle, but I had read some reviews that complained about the fee being added nonetheless. The room was nice and comfortable and the beds were awesome. Plenty of pilows! The bar service was the highlight of our three day trip. A bartender named Paul was on duty every night during our trip. He was attentive, helpful, fast and had good recollection of our drinks from the previous night. He did a good job of making suggestions from the food menu and was equally as attentive to guests at the bar and in the immediate lounge area. He's an actor at heart, but he should consider making this his full time profession, because he's damn good at it. Breakfast service wasn't quite as impressive, so if you're in a hurry, skip it.

You know how the FBI blasted obnoxious music into the Branch Davidion compound in Waco as a form of psychological torture... well that is basically the Crown Plaza Metro. I arrived on a Saturday and had a presentation on Sunday, an important presentation.

I took my family with as we only live 3 hours away and the drive would be a good get-away for them while I was at my meeting. My daughter is 9. She is allergic to smoke so we got a non smoking room. By about 2 a.m. our room was filled with cigarette smoke and her eyes were puffy and she was sneezing incessantly.

At 12:30 a.m. the neighbors in a room separated by a connecting door started having a frat party and brought a stereo with a substantial woofer and started playing 120 bpm dance music all night. At 1 a.m., 3 a.m., 5 a.m., and 7 a.m. we called the operator and requested they put a stop to the loud music and smoking, to no avail.

The trucks whizzing by on the interstate were very loud but a welcome disruption from the terrible dance music shaking our walls. We eventually opened the balcony so my daughter could breath and were up all night.

I'm a private contractor and the parking and hotel room cost over $300 dollars for a one night stay. We would have gotten more rest sleeping in our car in a parking garage. I've had better experiences at the Motel 6.

If you being kept awake all night and psychologically tortured, stay here.

For my first extended trip to a big city (I'm from a small Midwestern town), the Crowne Plaza was excellent. I chose to stay here because I wanted to stay somewhere different than the hotels around my hometown. I was not disappointed. From the moment I stepped out of the taxi, the experience was great. The staff was great and knowledgeable. The hotel is very warm and inviting. The lobby is huge and beautifully decorated. The room (King suite 1531), was beyond what I had imagined. It had a seperate living room, with a TV, desk, chair, and sofa (which pulled out to a bed). Beyond that was the bathroom and bedroom. For seclusion, if there was anyone staying on the sofa bed, you could have privacy in the bedroom by closing the door. The bedroom also had a TV, and the most comfortable bed I have ever laid in. The balcony had a stunning view of the Greek Town (Greek Walgreen's right across the street), and to the left, the Sears Tower. The bathroom was equally stunning. I loved the rainfall shower head; it was very relaxing. The lighting in the entire room was able to be dimmed, which was great. I can't wait to go back.